Optimizing personalized customer service to build loyalty beyond the holiday season

For retailers the holidays are the epitome of a love/hate relationship — the lines are long and customers can get impatient, but consumer spending is also at…

The retail CX playbook for surviving (and thriving) during the holidays

A guide for brands to implement automated contact center solutions to support seasonal agent workforces.

DSW taps Cobblers Direct on nationwide shoe repair services

November 14, 2022

DSW Designer Shoe Warehouse is teaming up with Cobblers Direct, the online spinoff of The Shoe Hospitals, to offer high quality shoe repair services in all…

Auto parts dealer taps Algolia platform to boost online experience

November 9, 2022

Mister Auto, an international auto parts e-commerce company, is deploying the Algolia API-First Platform, offering AI synonyms, search and A/B testing, to…

How to enable more human interactions with customers

by Sarah Assous

Enabling human interactions with customers is about facilitating discovery experiences that feel human and empathetic, speaks your language, removes…

The Ultimate Choice of Self-service POS System for High-speed Rail Companies

In the post-COVID-19 era, high-speed rail companies install self-service POS systems to avoid human contact and prevent the spread of the virus. PST650 is the…

The psychology of trust and voice calling: Why retailers are taking notice

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

Retailers are recognizing the need to work with other stakeholders to carve a path forward to restore consumer trust in voice calling and ultimately their…

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Kroger, Albertsons merger will have customer repercussions, claim experts

October 31, 2022

Higher prices, the loss of private brand product options and more food deserts will impact customers if the proposed $24.6 billion dollar merger of Kroger and…

Redefining customer experience in retail

by Michael Scharff

Achieving consistently good CX requires a clear understanding of how consumers are influenced and how they prefer to engage with brands and retailers.

Optimizing retail customer experience and remaining competitive

by Brad Hawkins — SVP Products & Solutions, ServicePower

The retail industry thrives on positive customer interactions and feedback, so when reviewing how organizations can remain competitive it's vital to develop…

PwC leader: Why retailers must balance digital-driven experiences with human-led interaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC 2022 Customer Loyalty survey reveals just one poor interaction can prompt a customer to shop elsewhere.

Walmart offers online shoppers an in-store fitting room

October 17, 2022

Walmart has launched Be Your Own Model, an in-store fitting experience for online shoppers.

Many retailers don’t have data to boost customer experience

October 14, 2022

More than half of retailers, 60%, aren't collecting enough data to boost the customer experience, with just 12% having an equal amount of solicited and…

Shein expanding distribution center footprint

October 14, 2022

Online retailer Shein is planning to build three distribution centers in the U.S. with the goal of reducing shipping time.

Amazon hiring 150K workers nationwide as holiday season looms

October 12, 2022

Amazon is hiring 150,000 employees in the U.S. for full, part-time and season roles.

Hudson taps Decanted for Dallas airport wine bar

October 11, 2022

Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…

Target taps Prat Vemana as chief digital, product leader

October 10, 2022

Prat Vemana has been named EVP, chief digital and product officer at Target and begins the role as of Oct. 3.

Implementing self-service kiosks: Current trends and predictions for what’s next.

The role of in-person, face-to-face shopping and dining interactions has drastically changed. Register for the live webinar to find out what's next.

Presented by KioskMarketplace.com, RetailCustomerExperience.com

Appliance retailer launches 7th experience center

October 6, 2022

Howard's, a Southern California appliance retailer, has opened its latest Experience Center.