The Ultimate Choice of Self-service POS System for High-speed Rail Companies

In the post-COVID-19 era, high-speed rail companies install self-service POS systems to avoid human contact and prevent the spread of the virus. PST650 is the…

The psychology of trust and voice calling: Why retailers are taking notice

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

Retailers are recognizing the need to work with other stakeholders to carve a path forward to restore consumer trust in voice calling and ultimately their…

How Millennials and Gen Z Are Changing the Future of Customer Service

Customer loyalty is changing: Brands need to keep up with and exceed customer expectations more than ever, especially for younger generations. The main…

Kroger, Albertsons merger will have customer repercussions, claim experts

October 31, 2022

Higher prices, the loss of private brand product options and more food deserts will impact customers if the proposed $24.6 billion dollar merger of Kroger and…

Redefining customer experience in retail

by Michael Scharff

Achieving consistently good CX requires a clear understanding of how consumers are influenced and how they prefer to engage with brands and retailers.

Optimizing retail customer experience and remaining competitive

by Brad Hawkins — SVP Products & Solutions, ServicePower

The retail industry thrives on positive customer interactions and feedback, so when reviewing how organizations can remain competitive it's vital to develop…

PwC leader: Why retailers must balance digital-driven experiences with human-led interaction

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC 2022 Customer Loyalty survey reveals just one poor interaction can prompt a customer to shop elsewhere.

Walmart offers online shoppers an in-store fitting room

October 17, 2022

Walmart has launched Be Your Own Model, an in-store fitting experience for online shoppers.

Many retailers don’t have data to boost customer experience

October 14, 2022

More than half of retailers, 60%, aren't collecting enough data to boost the customer experience, with just 12% having an equal amount of solicited and…

Shein expanding distribution center footprint

October 14, 2022

Online retailer Shein is planning to build three distribution centers in the U.S. with the goal of reducing shipping time.

Amazon hiring 150K workers nationwide as holiday season looms

October 12, 2022

Amazon is hiring 150,000 employees in the U.S. for full, part-time and season roles.

Hudson taps Decanted for Dallas airport wine bar

October 11, 2022

Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…

Target taps Prat Vemana as chief digital, product leader

October 10, 2022

Prat Vemana has been named EVP, chief digital and product officer at Target and begins the role as of Oct. 3.

Implementing self-service kiosks: Current trends and predictions for what’s next.

The role of in-person, face-to-face shopping and dining interactions has drastically changed. Register for the live webinar to find out what's next.

Presented by KioskMarketplace.com, RetailCustomerExperience.com

Appliance retailer launches 7th experience center

October 6, 2022

Howard's, a Southern California appliance retailer, has opened its latest Experience Center.

Food Lion, Lowe’s supporting Hurricane Ian victims

September 30, 2022

Food Lion and Lowe's have both kicked off efforts to help those impacted by Hurricane Ian.

Best Buy, Home Depot strive to stop theft, product loss

September 28, 2022

Electronics retailer Best Buy and Home Depot, a home improvement retailer, are both striving to stop in-store theft by locking up more items.

Walmart launches immersive experiences

September 27, 2022

Walmart is launching two immersive experiences in the metaverse platform Roblox.

Food Lion expands pick-up service

September 27, 2022

Food Lion is expanding its to-go pick-up service to 24 stores in North Carolina and Kentucky starting this week.

PepsiCo Foodservice exec talks unattended retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Research confirming the consumer's preference for self-service convinced PepsiCo Foodservice to develop a solution enabled by AI and computer vision tech for…