3 ways retailers can leverage analytics to optimize in-store CX

The brick-and-mortar retail industry is embracing its digital transformation moment. After years of lagging technological adoption, retailers are exploring…

Dickies sees big conversion jump due to 3DLook tech

February 16, 2022

Dickies, a workwear and apparel brand owned by VF Corp., has seen a 94% jump in conversions since deploying 3DLook's size and fit recommendation on the Alibaba…

Dollar General promotes Donna Hernandez to VP store operations role

February 15, 2022

Donna Hernandez has been named divisional VP of store operations for Dollar General.

Chatbots becoming more efficient, results couldn't be better

The all-knowing chatbots thought to be the future have been replaced by specialized bots, and the results are outstanding.

Digital a retail apparel must-have, claims report

February 10, 2022

Digital is the starting point for more than 90% of shoppers, and with nearly 70% of revenue coming through digital channels it's imperative for apparel…

How customer service insights can boost customer experience

A free one-hour webinar on Feb. 24 features Fin leaders’ insight on best practices to optimize customer service processes and improve operations for better…

Amazon doubling base tech, corporate pay cap to $350K

February 8, 2022

Amazon is more than doubling salary caps for U.S. tech and corporate employees.

IBrands Global installs COVID test kit machine in Jersey store

February 7, 2022

IBrands Global, a supply chain platform and brand collective that recently acquired Vendx, an touchscreen vending machine provider, has deployed its first…

Home Depot hiring big ahead of spring season

February 3, 2022

The Home Depot aims to hire on more than 100,000 associates to be ready for the spring season and positions range from full-time to part-time in areas of…

Mark Cuban launches prescription drug company

January 28, 2022

In a quest to make prescription drugs more affordable, Mark Cuban has launched the Mark Cuban Cost Plus Drugs Company that will buy generic drugs from makers.

Meijer offers free home delivery for limited time

January 24, 2022

Grocery chain Meijer is offering free home delivery on orders over $35 from now until Jan. 29.

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

How digital customer service takes the stress out of the post-holiday surge

While the holiday shopping season is bound to bring in sales, the post-holiday period is your digital customer service team’s time to shine.

A retail/hospitality challenge: Serving ‘digital natives’

January 21, 2022

Two experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.

1-800-Flowers.com acquires Alice’s Table lifestyle operation

January 14, 2022

E-gift and floral retailer 1-800-Flowers.com has acquired Alice's Table, a lifestyle retailer that offers digital curated products as well as interactive live…

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

Beauty retailer to deploy Perfect Corp virtual try-ons via apps, kiosks

January 12, 2022

Tricoci Salons & Spas, a Chicago beauty retailer, has teamed with Perfect Corp to provide virtual try-ons, online skin diagnostics and data-driven…

Understand and predict customer needs with customer journey analytics

by Simon Fraser

Customer journeys can change on a dime and the only guarantee is that today's journey looks nothing like yesterday's and tomorrow's will certainly be something…

Hy-Vee deploys security retail team to boost safety

January 7, 2022

Hy-Vee stores are getting security teams to ensure safety for both customers and store workers.

Amazon Austin tech hub expanding employee roster

January 5, 2022

Amazon is planning to create 2,000 more jobs at its Austin Tech Hub over the next few years, according to a press release.