Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

Uber, bp team up on retail partnership

April 7, 2022

Uber Technologies, Inc. and bp are teaming up on a convenience delivery effort that will offer a wide range of products, including fresh and prepared, from…

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…

Tanger Outlets teams with Volta on charging stations effort

April 4, 2022

Tanger Outlets is partnering with Volta Inc., an electric vehicle charging provider, to install Volta charging stations at Tanger locations in nine U.S.

Swap.com taps Tern to boost the product return experience

April 4, 2022

Swap.com, an online consignment and thrift shop, is teaming up with Tern, a commerce technology provider, to make product returns more convenient.

How Wine Country Gift Baskets is boosting customer service, experience

A free live webinar April 7 shares a successful retailer's strategy in handling high demand customer service periods while also delivering exceptional customer…

Strong integration key to seamless, hybrid customer journey

March 29, 2022

Consumers today expect a well-integrated mix of digital and in-person touchpoints and expect seamless retail experiences regardless of what channel is being…

Lowe’s planting in-store, virtual experiences

March 28, 2022

Home improvement and garden center Lowe's is deploying in-store and virtual experiences.

DHL launches pop-up in D.C.

March 24, 2022

Shipping services provider DHL has launched a mobile pop-up store in Gaithersburg, Maryland.

How stellar customer service can boost the customer experience

A live webinar on Thursday, April 7 focuses on how retailers can meet high-scale customer service demands with exceptional customer experience.

Costco ending COVID-related hours come April

March 23, 2022

Costco is ending the special shopping hours enacted at the start of the COVID-19 pandemic for the elderly, frontline healthcare workers and first responders.

Whole Foods Market in California launches cashierless checkout

March 21, 2022

The new Whole Foods Market in Sherman Oaks, California features Amazon's "Just Walk Out" technology, the second Whole Foods Market in the country to allow…

bp to debut Maghgin, Grabango self-checkout solutions

March 21, 2022

Global fuel retailer bp has unveiled a series of initiatives for innovating the future of fuel and convenience stations in the U.S., including self-checkout…

5 ways retailers can cut costs without sacrificing customer experience

by Brian Lannan — Vice President, Retail Experience, Avtex

NRF's Top 100 Retailers List is dominated by large, low-cost retailers. Amazon allows consumers to price shop any product, anytime, from anywhere. Walmart has…

Walmart debuts clothing model feature for app, online customer

March 15, 2022

Walmart is rolling out a "Choose My Model" feature to app and online users that lets customers attain a sense of how a clothing purchase will look on them.

IRS launches experience office to boost customer service

March 11, 2022

Retailers aren't the only public-facing entity striving to provide the best customer experience.

How to win back customers with exceptional customer service

by Liz Tsai — Founder and CEO, HiOperator

Discover how a subscription-based sports publisher utilizes workflow automation to exceed customer service expectations resulting in “win-backs” of customers…

The Benefits of Adopting 16:9 Widescreen for POS System

Clientron's newest widescreen POS system, the PT2700, features a 16:9 display supporting Full HD resolution (1920 x 1080) for an enhanced user experience.

Amazon, H&M, Ikea halt Russia business channels

March 9, 2022

Amazon, H&M and Ikea are the latest retailers to halt, suspend or change up business operations in Russia in light of Russia's war on Ukraine.