3 retail trends e-commerce brands can expect in 2022

by Link Walls — VP Digital Marketing Strategy, ChannelAdvisor

E-commerce became 'the' go-to during the pandemic. Here's what's ahead for 2022.

Instrument maker Roland rolls out a unique customer experience

January 4, 2022

Roland, an instrument manufacturer, has created an expanded Roland store experience featuring unique technology called Audience Specific Experience ASX.

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

Sheetz chain taps Travis Sheetz as CEO

December 29, 2021

Restaurant and convenience chain Sheetz has named Travis Sheetz as president and CEO.

Shoe Carnival, Door Dash team up on same-day delivery

December 23, 2021

Shoe Carnival Inc. has launched same-day delivery in a partnership with DoorDash.

Lowe’s donating $1M to help tornado victims across US

December 22, 2021

Lowe's is donating $1 million dollars for community relief efforts in Kentucky and other states hit hard by tornado activity this month.

Hudson installs Amazon palm recognition at Dallas Love Field Airport

December 15, 2021

Hudson Group, a travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…

COVID recovery strategy means driving retail customer loyalty

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19 and now the variant omicron continue to create challenges when it comes to the retail customer experience. But data, deep insight and loyalty…

Luxury brand showcases hand bag in vending machine

December 14, 2021

Jacquemus, a French luxury brand, introduced pink vending machines to showcase its new "Le Bambino Long" bag. The machines allow customers to buy the bag 24/7…

FedEx expects big jump in delivery this holiday season

December 9, 2021

FedEx projects it will be delivering 100 million more packages this holiday season than in 2019 and was expecting this past Monday to be the busiest day ever.

Amazon outage impacts delivery, warehouse operations

December 7, 2021

An Amazon Web Services outage incident today is impacting the retailer's delivery and warehouse operations as well as customer websites.

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

Clientron Ares650 is the Perfect Fit for the Restaurant in Australia

With the Ares650, you can rest assured that the restaurant will be running smoothly and beautifully every day, and the benefits of adopting it are far beyond…

Vending machine offers uplifting messages

December 1, 2021

A glassfront vending machine in the Dubai Design District dispenses compliments in Arabic and English as part of a mental health improvement effort, according…

The customer journey: What does the future hold?

Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit being…

Ex Levi’s leader takes chief customer role at Narvar

November 22, 2021

Anisa Kumar, a retail veteran who has served in leadership roles at Levi's, Walmart and Target, has been named chief customer officer at Narvar, a…

Clientron Unveils the Newly Slim-edge Wide-screen POS Monitor – PM7000

Clientron Corp., the global POS system provider, releases a new slim-edge and wide-screen POS monitor - PM7000 available for being a standalone or the second…

7 tips for excellent holiday customer support in retail

by Nikoletta Bika

Here are seven tips for superior customer support and experiences during the holidays.

3 keys to strengthening customer experience

by Sam Gobrail

Here are three steps to creating a more engaging retail customer experience.

Macy’s ups hourly wage, education benefit to lure job seekers

November 11, 2021

Macy's is upping its minimum wage to $15 by Spring, 2022 and is establishing an educational benefit that will pay full tuition, books and fees all in a quest…