Marriott introduces contactless arrival kiosks, grab-and-go markets

April 8, 2021

Marriott International Inc. introduced a pilot program for contactless arrival kiosks at several select-service hotels, as well as a proof-of-concept for…

5 top ways smaller retailers can defeat Amazon

by Beth VanStory — Partner & CMO, Chief Outsiders

Beth VanStory, a partner and CMO with Chief Outsiders, lists out five specific strategies that small to mid-size retailers can adopt to beat Amazon. It's all…

Hudson launches vending concepts at American airports

April 5, 2021

Hudson, a travel experience retailer with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…

Bracelet retailer taps Searchspring for personalizing shopper experience

March 31, 2021

Pura Vida Bracelets, an online jeweler that employs over 1,000 artisans, is deploying Searchspring's site search and merchandising technology to build…

Latest 7-Eleven Evolution store home to drive-thru taco restaurant

March 30, 2021

Two years ago the Laredo Taco Company, a South Texas restaurant, launched a location inside the 7-Eleven Evolution store in Dallas.

Future-proofing retail in 2021: 3 steps to success

by Teresa Anania — Vice President, Customer Success, Zendesk

Teresa Anania, VP of customer success, Zendesk, shares insight on why the entire customer journey has become more important as retailers increasingly depend on…

3 ways retailers can reduce return costs in 2021

by Jean Shin — Director of Strategy and Content, tyntec

Jean Shin, director strategy and content at tyntec, shares insight on why retailers need to meet the new digital experience standards set by customers to…

How customer appeasement is the new next-day delivery

by Dan Slavin — ceo, CodeBroker

Dan Slavin, CEO and co-founder of CodeBroker, shares that the solution to an unhappy customer is an appeasement system that makes it easy for service reps to…

Tripadvisor, Reckitt partner to boost traveler confidence

March 24, 2021

Travel guidance platform Tripadvisor is teaming up with Reckitt, the maker of Lysol, to boost confidence among travelers and prepare tourism and hospitality…

How retailers can use digital signage to improve the in-location experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, explains why retailers must be planning now for how to attract and retain customers as stores reopen and why digital signage…

German food retailer Edeka taps Pyramid Computer for custom designed self-checkout kiosk

March 24, 2021

Edeka Handelsgesellschaft Nordbayern-Sachsen-Thueringen mbH, a German food retailer, selected Pyramid Computer to develop a customized self-checkout kiosk that…

Exploring the Future of CX: Trends and Predictions for Customer Engagement

This webinar offers unique perspectives on integrated digital and in-person interactions, plus a discussion about emerging digital CX trends.

UK airport service taps Vee24 to boost customer experience

March 22, 2021

Skybreak, a U.K.-based independent airport representation service, is using the Vee24 platform to boost customer experience via deeper personalization with…

Wedding band retailer launches sizing app to make shopping easier, more accurate

March 22, 2021

Hitched, a two-year-old wedding ring site for men, is offering customers a tool, The Ring Size App, that offers an easier and more accurate way to determine…

Emphasizing empathy: How retail and e-commerce brands can provide the right CX at the right moment

by Rachel Eisenhauer — VP, Marketing, SundaySky

Rachel Eisenhauer, VP of marketing for SundaySky, explains how the pandemic has only heightened the need for retail and e-commerce brands to maintain empathy…

Target expands at-home work toward a hybrid workplace strategy

March 16, 2021

Retailer Target is leaving its big office building presence in Minneapolis as part of its ongoing effort to develop a hybrid workplace strategy that will be a…

Cosmetics retailer taps Vee24 to launch engaging customer experience

March 16, 2021

Clarins UK, a luxury skin care and cosmetics company is deploying the Vee24 platform, which provides intelligent conversational multi-experiences, as part of…

State of digital trust: How the virtual economy is changing consumer behavior

by Todd McKinnon

Todd McKinnon, Okta CEO and co-founder, explains why retailers, now a year into the pandemic, need to expand and adapt practices to prioritize trust. To remain…

Costco, Amazon, Apple top in retail customer satisfaction

March 12, 2021

Costco, Amazon and Apple are the three top retailers out of a 25 company ranking when it comes to customer satisfaction, according to the Verint Experience…

Sephora takes top spot in retail personalization

March 10, 2021

Luxury beauty retailer Sephora is tops when it comes to retail personalization.