Domino's digital retail innovation leader on embracing change

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amber Gadsby, Domino's director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization…

E-commerce can limit ability to connect with customers when it matters most — don’t let it

by Ankur Prasad

Ankur Prasad, director of product marketing at Facebook Messenger, believes it's time to rekindle the dying art of conversation.

Amazon embarks on huge veteran, military spouse hiring effort

July 14, 2021

Amazon aims to hire over 100,000 U.S. veterans and military spouses within the next three years.

Need to know your foot size? There's an iPhone app for that

July 14, 2021

The Xesto Fit is a 3D foot sizing iPhone app that can recommend shoe sizes across 150 brands.

3 ways to level up CX for the new era of retail

by John Hernandez

John Hernandez, EVP and GM for multicloud solutions at Genesys, shares three ways retailers can level up customer experiences for the next normal — the new era…

Why it's all about respect, consistency and communication in post-pandemic retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…

Bed Bath & Beyond expands associate benefits

July 1, 2021

Retailer Bed Bath & Beyond Inc. is adding three benefit programs for associates including an associate relief fund.

More retailers offering chat to online customers

June 30, 2021

More than half of retail brands, 51%, are offering online chat as a customer service channel, up from 35% at the start of January, and more than a third of…

High-speed digital transformation at the grocery store

Pini Mindal, CEO and co-founder of Quicklizard, explains why in the coming decade, we will witness computer vision and other cutting-edge technologies become a…

American Rental, Podium team up to boost CX, transactions

June 24, 2021

American Rental is partnering with communications and payments platform Podium to boost customer transactions and customer experience.

CVS Health expands partnership with Cardtronics to offer surcharge-free ATMs

June 18, 2021

CVS Health, a diversified health services company, has expanded its partnership agreement with Cardtronics by enabling the Allpoint network of surcharge-free…

Major Fast Food Outlet Selects Clientron PT-2500 POS

Clientron POS, and its software partner, are firmly focused on providing POS systems that are easier for restaurants to use and easier for our solution…

Why pop-ups, 5G are the new romance of retail

by Gavin Bradley — Snr. Creative Director - CX, Harbor Retail

Gavin Bradley, senior creative director for customer experience at Harbor Retail, explains how the arrival of COVID-19 has turned the humble pop-up shop into a…

Focus on customer journey gaining ground, claims report

June 14, 2021

More retailers and brands are becoming more customer-centric and the customer journey is gaining greater attention, according to a Kitewheel report.

Kroger hiring 10K workers across all brands

June 11, 2021

Kroger is busy hiring 10,000 workers across its grocery brands to fill jobs in retail, pharmacy, e-commerce, logistics and manufacturing.

Domino’s director of digital retail innovation headlining #ElevateICX virtual event

by David Drain

Executives from Domino's, Behr Paint, Under Armour, Verizon and White Castle will speak at the Interactive Customer Experience (ICX) Association's one-day…

Why BOPIS & BORIS are cornerstone of retail in 2021

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Dean Frew, CTO and senior VP of RFID solutions at SML RFID, explains why having an effective omnichannel solution is no longer about getting a competitive…

How 1 retailer became a top 'dog' in 'ruff' pandemic times

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Zesty Paws, a pet health supplement retailer, has expanded its product line, customer base and distribution, and enjoyed double-digit growth all in the past…

Survey: Ace Hardware tops among home improvement retailers

June 4, 2021

Ace Hardware is tops when it comes to customer satisfaction in the home improvement industry, according to the J.D. Power 2021 U.S. Home Improvement Retailer…

Scaling Your Business with an Experienced Service and Integration Provider

Does the maintenance of your business’ fleet and infrastructure lead to a poor customer experience, stressed-out staff, and all-around chaos? We are here to…

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