How 1 retailer became a top 'dog' in 'ruff' pandemic times

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Zesty Paws, a pet health supplement retailer, has expanded its product line, customer base and distribution, and enjoyed double-digit growth all in the past…

Survey: Ace Hardware tops among home improvement retailers

June 4, 2021

Ace Hardware is tops when it comes to customer satisfaction in the home improvement industry, according to the J.D. Power 2021 U.S. Home Improvement Retailer…

Scaling Your Business with an Experienced Service and Integration Provider

Does the maintenance of your business’ fleet and infrastructure lead to a poor customer experience, stressed-out staff, and all-around chaos? We are here to…

Presented by Burroughs, Inc.

Gap honors frontline workers with bonus effort

June 3, 2021

Retailer Gap is doling out $300 bonuses to 70,000 hourly employees as a way to thank workers for their performance and serving as the "lifeblood" of the…

5 ways BOPIS improves the in-location customer experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, offers best practices for crafting a successful BOPIS strategy.

Coin Cloud announces partnerships with c-stores and more

May 31, 2021

Coin Cloud, a provider of digital currency kiosks, has announced multi-year retail partnerships with CAL's Convenience Stores, United Natural Foods Inc. and…

Automating conflict resolution to boost customer satisfaction

by Dan Slavin — CEO, CodeBroker

Dan Slavin, CEO and co-founder of CodeBroker, shares how just one error with an order can be enough to get 78% of consumers to stop doing business with a…

Under Armour hikes hourly minimum pay

May 27, 2021

Under Armour is boosting its minimum pay rate for hourly store associates by 50% in the U.S. and Canada starting June 6.

Local Control. Nationwide Growth—AP/AR Management

Learn how Allsec’s digital retail solutions made managing 870 stores, spread across the United States, a cakewalk for a leading Auto-parts retailer.

Winning in Millions—Account Recievables Services

Learn how Allsec's digital retail solutions saved $3M for one of the world’s largest e-commerce empires while reducing AR by 15% month-on-month without…

Customers' desires are driving need for conversational support experiences

May 25, 2021

A good majority of global customer support leaders believe strong customer relationships are built via personalized support experience and that conversational…

5 things retailers need in a last-mile delivery partner

by Chris Jarvis

Chris Jarvis, chief logistics officer at GoFor, shares insight on what retailers need to know and learn before partnering with a last-mile delivery partner.

How physical retailers can attract today’s multichannel shopper

by Tom Ertler

Tom Ertler, senior vice president, creative director, at Miller Zell, shares insight on how to create a seamless experience catering to multi-channel shoppers.

DoorDash, Rite Aid partner on on-demand delivery

May 18, 2021

Drugstore chain, Rite Aid, and third-party delivery service provider, DoorDash are teaming up to provide RiteAid customers on-demand, same-day delivery of…

Amazon hiring 75K workers for fulfillment network needs

May 17, 2021

Amazon is hiring 75,000 workers for jobs in its fulfillment and logistics network, across the U.S. and Canada.

Swedish grocer extends price optimization effort

May 14, 2021

Coop, a top grocer in Sweden, is extending its technology strategy regarding price management and optimization given rewards in both profit and benefits to…

Flower vending machines blooming in China

May 14, 2021

As flowers become more popular with young Chinese consumers, flower vending machines are blossoming in malls, residential areas and subway stations, according…

Rubino shoes taps Emarsys to drive omnichannel engagement

May 11, 2021

Footwear specialist Rubino Shoes is partnering with omnichannel customer engagement provider Emarsys to scale its local community focus in the digital…

Walgreens debuts 2-hour contactless delivery

May 10, 2021

Walgreens has launched another same-day delivery option, in this case with delivery under two hours, for more than 24,000 retail products on a nationwide basis.

Dollar General advances training to boost employee, customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The retail segment, while slowly climbing out from the effects of the pandemic, is now facing another critical issue: hiring and retaining staff. Dollar…