5 seasonal hiring tips for 2021 based on 2020 lessons

by Jane Sloan

Jane Sloan, manager, customer success at CareerBuilder, explains why when it comes to seasonal hiring strategies retailers should plan for resilience. The…

Health retailer taps e-Spirit for engaging content, personalization strategy

February 9, 2021

GNC Holidings Inc., a health and wellness product retailer, is deploying the FirstSpirit Digital Experience Platform from e-Spirit for a more engaging online…

1-800-Flowers.com launches services, customer offerings for Valentine's Day

February 8, 2021

Online floral and gift retailer 1-800-Flowers.com is declaring "no limits on love," for the upcoming Valentine's Day and expanding services, including a new…

Mobile Apps Extend Convenience of Bill Payment Kiosks to More Customers

While bill pay kiosks have grown in popularity – both by deployers and users – utilities want additional ways to ensure more on-time payments and to enhance…

Walmart aims to speed delivery with automated mini warehouses

January 27, 2021

In a quest to speed up delivery of online bought goods, Walmart aims to develop automated mini-warehouses in and near its stores.

How EV plug-ins will change the c-store experience

by Dawn Desai

Dawn Desai, SVP and general manager, marketing cloud solutions at PDI, shares insight on how a technology adoption will give convenience stores an opportunity…

Target handing out $200M in bonus money, extending benefits

January 26, 2021

Retailer Target, which had a robust holiday sales season, is handing out $200 million in employee bonuses and expanding COVID-19 benefits.

Pandemic propels big spike in customer service calls

January 25, 2021

The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…

TTEC, Schwan’s launch customer engagement center

January 22, 2021

TTEC Holdings Inc., a customer experience solution provider, has partnered with Schwan's Home Delivery to meet an increasing number of customer requests for…

How self-service is enhancing the personal touch

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers are learning that self-service technology does more than improve efficiency; it can help support a humanized environment and give consumers the…

It's prime time for retailers to grow an Amazon-level loyalty program

by Tom Caporaso — CEO, Clarus Commerce

Clarus Commerce CEO Tom Caporaso believes it's time for retailers to take advantage of the new membership economy.

Royal Farms, FNB team on ATM deployment effort

January 20, 2021

Royal Farms convenience stores will be home to First National Bank-branded Payment Alliant International ATMs given a partnership between the three companies.

Self-service enters new era; employees take on new importance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the recent Self-Service…

Homesourcing: A new customer care model for beyond the holidays

by Lance Rosenzweig

Support.com President and CEO Lance Rosenzweig explains why today's rapidly changing e-commerce landscape requires a flexible approach.

Walmart testing smart cooler grocery delivery

January 14, 2021

Walmart will start testing a grocery delivery program that involves a smart cooler at a customer's home.

New Mexico DMV tests vehicle registration kiosks at 2 Albertsons

January 13, 2021

New Mexico's motor vehicle department has deployed self-service kiosks at two Albertsons locations in Albuquerque on a test basis that allows customers to…

Hudson to install Amazon self-checkout technology at Dallas airport

January 12, 2021

Hudson, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…

Home furnishing retailer drives efficiency, boosts customer experience

January 12, 2021

RC Willey Home Furnishing is improving efficiency and boosting the customer experience after swapping a legacy EDI system with ecUtopia, TrueCommerce's…

The power of unification: Video security & critical communications

by John Zidar — Regional Marketing Manager, North America, Motorola Solutions

John Zidar, senior VP, global enterprise and channels at Motorola Solutions, shares insight on why safety and security are a critical component of the retail…

Contactless ordering service launched at Chicago Midway Airport

January 11, 2021

If you're traveling to Chicago and get hungry, you're luck. The Chicago Department of Aviation along with Midway Partnership have launched, GoEatMDW, a mobile…