NYC Apple store workers looking to unionize

April 22, 2022

Staff at Apple's Grand Central Apple store in New York City are looking to form a union and are collecting signatures to file a petition.

Best Buy launches haul-away service that comes to shoppers' homes

April 22, 2022

Best Buy is launching a Standalone Haul-Away Service that will pick up computers, appliances and other heavy electronics right at a customer's home and recycle…

Consumers prefer traffic jams over a bad customer experience

April 21, 2022

More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.

Verizon pumps up minimum wage

April 20, 2022

Verizon Communications Inc. will increase the minimum wage for new and existing retail, customer service and internal sales staff to $20 an hour.

Reimagining customer experience for the new breed of shopper

by Joe Kamara — Director of Sales, Manhattan Associates

A reimagined customer experience can be broken down into three key stages, with POS playing an important linchpin function in each phase.

Best Buy, DSW, Sephora, Thrive Market, Adidas tops in personalization

April 15, 2022

When it comes to value-driven personalization five retailers are excelling: Thrive Market, Sephora, Best Buy, DSW and Adidas.

Google enhances search options for shoppers

April 14, 2022

Google is making it easier for consumers to find specific products by enhancing its search capabilities.

Disney bringing back character greeting experience

April 12, 2022

This month Disney Parks will bring back a fan favorite experience that was shelved during the pandemic years — the opportunity to interact with characters.

How BPO is saving money, driving efficiency and delivering excellent customer experiences

Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.

Flawed proactive customer service does more harm than good

April 11, 2022

Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

Uber, bp team up on retail partnership

April 7, 2022

Uber Technologies, Inc. and bp are teaming up on a convenience delivery effort that will offer a wide range of products, including fresh and prepared, from…

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…

Tanger Outlets teams with Volta on charging stations effort

April 4, 2022

Tanger Outlets is partnering with Volta Inc., an electric vehicle charging provider, to install Volta charging stations at Tanger locations in nine U.S.

Swap.com taps Tern to boost the product return experience

April 4, 2022

Swap.com, an online consignment and thrift shop, is teaming up with Tern, a commerce technology provider, to make product returns more convenient.

How Wine Country Gift Baskets is boosting customer service, experience

A free live webinar April 7 shares a successful retailer's strategy in handling high demand customer service periods while also delivering exceptional customer…

Strong integration key to seamless, hybrid customer journey

March 29, 2022

Consumers today expect a well-integrated mix of digital and in-person touchpoints and expect seamless retail experiences regardless of what channel is being…

Lowe’s planting in-store, virtual experiences

March 28, 2022

Home improvement and garden center Lowe's is deploying in-store and virtual experiences.

DHL launches pop-up in D.C.

March 24, 2022

Shipping services provider DHL has launched a mobile pop-up store in Gaithersburg, Maryland.