Frontline retail preparedness will go a long way in 2021

by JD Dillon — Chief Learning Architect, Axonify

JD Dillon, chief learning architect, atAxonify, explains why retailers need to make sure the frontline workforce is equipped with the right mix of tools and…

Ensuring customer satisfaction through AI

by Pat Shea — Editor, NetworldMedia

Artificial intelligence is getting lots of interest since the coronavirus pandemic hit. President and CEO of Rekor, Robert Berman, shares insight on a…

Luxury watch retailer creates virtual boutique experience

January 7, 2021

The Watches of Switzerland Group, a luxury watch retailer, now boasts a virtual boutique providing enhanced person service via Vee24 technology.

Albertsons introduces contactless pickup locker in Chicago

January 7, 2021

Albertsons Companies has installed an automated and contactless grocery PickUp kiosk on a pilot basis, according to a press release. The kiosk, located at one…

Crate and Barrel taps Glympse to boost curbside experience

January 5, 2021

Crate and Barrel is teaming up with Glympse, a day-of-service mobile communications platform, to boost curbside pickup.

Solutions for Retail

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Presented by Burroughs, Inc.

Farmstead expanding delivery to southern US

January 4, 2021

Online grocer Farmstead is expanding delivery service in the southern U.S., beginning with Nashville, Tennessee.

Drone delivery moves forward thanks to FAA action

January 4, 2021

The day of drone delivery is getting closer now that the Federal Aviation Administration is releasing rules that will allow drone activity at night and over…

How groceries of any size can boost growth beyond COVID-19

by Bagrat Safaryan

Bagrat Sataryan, CEO, Local Express, lists out several attributes grocery and supermarket retailers need to incorporate into the online presence to achieve…

Crate and Barrel teams with Glympse on curbside pickup, kiosks

December 28, 2020

Crate and Barrel, a specialty retailer, is offering its customers an enhanced curbside pickup experience leveraging Glympse's communication platform, a mobile…

FreedomPay teams with Kount on fraud prevention

December 24, 2020

FreedomPay, a commerce payments platform, has introduced an identity trust solution built into its data-driven commerce platform, according to a press release.

Tampa deploying smart city kiosks downtown

December 23, 2020

The Tampa Downtown Partnership will install about 30 digital informational kiosks from IKE Smart City of Columbus, Ohio to provide information on local…

Indiana meat producer teams with QuickCollect Solutions on automated grocery pickup

December 23, 2020

Munsee Meats, a Muncie, Indiana meat provider, will allow customers to pick up their orders placed through the company's website at an "Automated Farmers…

Redefining the Customer Experience in the New Retail World

Customer expectations in the new health- and safety-conscious retail world have changed. Meeting those expectations requires the right technology.

US shipping system crippled by online sales, snowstorms

December 21, 2020

The U.S. shipping system is fast becoming overwhelmed this holiday season due to three major factors: the surge of online shopping due to COVID-19, winter…

Purolator expands gift shipping self-serve kiosks in Toronto

December 18, 2020

Purolator, which installed its Quick Stop Kiosk that allows shoppers to buy gifts and ship them from a convenient location at the CF Toronto Eaton Cntre last…

Verizon, Fiserv partner to offer touchless payment capability

December 17, 2020

Verizon Business and Fiserv payments provider have announced a partnership that will allow Verizon Business customers access to Fiserv's Clover Flex. This…

Making the move to contactless payments

by Andrew Jamieson — Technology and Security Director, UL

Andrew Jamieson, technology and security director at UL, maps out how retailers can deploy contactless payment options with little pain and meet customer…

Why e-commerce retailers need a chief returns officer

Dan Nevin, chief revenue officer, global retail at Doddle, maps out why retailers should have a chief returns officer as part of the e-commerce team as returns…