Bed Bath & Beyond taps Oracle for better customer service, greater efficiency

March 3, 2021

Bed Bath & Beyond Inc. is tapping Oracle to serve as its enterprise resourcing planning provider, and deploying Oracle Cloud to replace the brand's legacy…

Consumers spend more with brands boasting great online service

March 2, 2021

A good majority of online consumers, 83%, will spend more money with brands that deliver great customer service, yet a third of customers overall, 28%, report…

6 steps to maximizing the social connection and enhancing customer experience

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight on how retailers can achieve social CX success and provides six important steps toward that goal.

Target doubles Apple product footprint, deploying special training for team members

February 26, 2021

Target Corp. is going big with its in-store Apple product footprint, doubling space allocation and offering team members special training on the product line.

Serving a Better Life.

NEXCOM neXService Series of self-service kiosks bring accuracy, intelligence and speed to a better user experience for shopping, building entry, gate access…

What consumers say makes for a great in-location experience in 2021

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.

Italian luxury brand taps Medallia to boost customer experience

February 24, 2021

Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…

Navori Labs debuts AI marketing analytics software for retailers, DOOH advertisers

February 23, 2021

Digital signage software provider Navori Labs has released Aquaji, an AI-computer vision software platform focused on marketing analytics for the retailer and…

5 key principles for a successful e-commerce user experience

by James Brooke

James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit…

How improving retail in-store operations, associate efficiency impact customer experience

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT solution sales, Acuity Brands Lighting Inc., explains how improving operational task efficiency is key to customer experience. When…

Grocery retailers’ transformation strategies will accelerate in 2021

Nuance is partnering with leading brands to help them engage and support their customers with AI-powered solutions to elevate experiences across all channels.

3 ways internet retailers can win back customer satisfaction

by David VanAmburg

David VanAmburg is the managing director of the American Customer Satisfaction Index, explains that during the ongoing COVID-19 pandemic internet retailers…

10 things retailers should consider in choosing a BOPIS approach

by Ned Hill

Ned Hill, founder and CEO of Position Imaging, explains how an effective BOPIS fulfillment solution can improve store experiences with safe, secure, and fast…

NY luxury retail district taps IQ Connect to boost store visits, sales

February 16, 2021

The Madison Avenue Business Improvement District, in New York's Upper East Side, is deploying Coniq's IQ Connect loyalty app to boost store visits, sales and…

Chat commerce can boost retail revenue, claims survey

February 16, 2021

Retailers employing chat commerce technology can benefit from higher revenue, improved customer retention, reduced service costs and greater marketing…

Why a veteran airport concessionaire sees a big future for automated retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service retailing is expanding from office and travel products to numerous other product types, including CBD products that require age verification…

5 seasonal hiring tips for 2021 based on 2020 lessons

by Jane Sloan

Jane Sloan, manager, customer success at CareerBuilder, explains why when it comes to seasonal hiring strategies retailers should plan for resilience. The…

Health retailer taps e-Spirit for engaging content, personalization strategy

February 9, 2021

GNC Holidings Inc., a health and wellness product retailer, is deploying the FirstSpirit Digital Experience Platform from e-Spirit for a more engaging online…

1-800-Flowers.com launches services, customer offerings for Valentine's Day

February 8, 2021

Online floral and gift retailer 1-800-Flowers.com is declaring "no limits on love," for the upcoming Valentine's Day and expanding services, including a new…

Mobile Apps Extend Convenience of Bill Payment Kiosks to More Customers

While bill pay kiosks have grown in popularity – both by deployers and users – utilities want additional ways to ensure more on-time payments and to enhance…