Data key to adapting to consumers’ new COVID-19-induced holiday traditions

by Blake Burrus — SVP Analytics, Quotient Technology

Blake Burrus, SVP of data and analytics, Quotient, explains how data-driven insight can help retailers provide shoppers with relevant content and ideas that…

Verizon, Fiserv partner to offer touchless payment

December 11, 2020

Verizon Business and Fiserv are partnering to allow Verizon Business customers access to Fiserv's Clover Flex. This mobile point-of-sale device uses a Clover…

New mantra for retail: Recover, rebuild, restore

by Shashin Shah — Marketing, Pimcore

Shashin Shah, Pimcore Global Services CEO, explains that as the world slowly embraces the “new normal," data and information will form the foundation needed…

6 tips for great customer support experiences during holidays

by Kaitlin Pettersen — Global Customer Support Director, Intercom

Kaitlin Pettersen, global director, customer support at Intercom, shares six tips for using conversational support to proactively and automatically resolve…

7-Eleven mobile wallet offers contactless payment option

December 3, 2020

Convenience store chain 7-Eleven has introduced the 7-Eleven mobile wallet, a contactless way for customers to pay at participating U.S. stores.

Jewelry retailer taps Loop Commerce to boost digital gifting

November 25, 2020

Catbird, a New York jewelry designer and retailer, is deploying Loop Commerce's GiftNow to streamline, personalize and enhance the gifting experience.

Mobile cash technology: Get bills from the ATM, but leave the debit card home

by Pat Shea — Editor, NetworldMedia

John Clatworthy, SVP, chief customer and strategy officer for Cash Connect, explains what mobile cash technology is all about and how it can help keep…

Bakery Express Cake ATMs expand in Canada

November 20, 2020

Carlo's Bakery, a Hoboken, New Jersey-based family bakery, has installed its 14th Bakery Express Cake ATM at Limeridge Mall, Hamilton, Ontario, according to a…

Forever 21 checkout experience gets a tech boost

November 20, 2020

Retailer Forever 21 is the first of Authentic Brands Group's properties to deploy Bolt, a checkout experience platform providing seamless checkout, payments…

Fashion designer develops vending machine for hand bags

November 20, 2020

Paris-based fashion designer Jacquemus has created a vending machine offering a selection of the designer's hand bags, including the tiny Chiquito and the new…

4 ways retailers can streamline the return process, boost customer experience

by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail

Joe Schultz, who serves as chief revenue officer at Harbor Retail, and DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, share four…

Free webinar: Using product data to build strong customer relationships

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A webinar on Dec. 2, 2020, at RetailCustomerExperience.com and sponsored by Blustream Corporation will detail how retailers can leverage product-owner…

Raymour & Flanigan taps Rightpoint for website build

November 17, 2020

Furniture retailer Raymour & Flanigan has launched a website providing a "differentiated e-commerce experience," built on Episerver by Righpoint, a Genpact…

CVS Health taps Karen Lynch as CEO, president

November 9, 2020

Karen S. Lynch, who serves as EVP at CVS Health and president at Aetna, will become CEO and president for CVS Health as of Feb. 1.

Visa shares how retailers can stop fraud from hurting the business

by Pat Shea — Editor, NetworldMedia

With holidays right around the corner, retailers are trying to capture customer spend earlier than Black Friday. Mike Lemberger, senior vice president and…

Sam's Club teams with DoorDash for same-day pharmacy delivery

November 6, 2020

Sam's Club is partnering with delivery service DoorDash to offer members same-day pharmaceutical delivery from its 500-plus stores across 41 U.S. states.

Lowe's hiring on 20K staffers for holiday season

November 5, 2020

Home improvement retailer Lowe's Companies, Inc. is gearing up to hire on 20,000 associates to support customer demand this holiday season and is dedicating an…

Is your business ready to serve international customers this holiday season?

Craig Reed, senior vice president, global trade at Avalara, shares insight on how retailers can serve the customer base that is well beyond the domestic border.

Visa aims to curtail fraud for merchants, consumers

by Pat Shea — Editor, NetworldMedia

Fraud is a challenge retailers and consumers regularly battle. Mike Lemberger, senior vice president and regional risk officer for Visa, North America…

CVS hiring big time for COVID-19, flu season

October 28, 2020

In order to be prepared for flu season and the continuing coronavirus pandemic, CVS plans to hire 15,000 workers with more than half in full-time and part-time…