Customer Service News & Media
Lowe's expands holiday gift selections
October 27, 2020
Lowe's isn't just selling home improvement products this holiday season. Consumers will find lots of merchandise well beyond hammers, hoses and repair tools.
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How Brooks Running overcame fraud and boosted customer experience
by Rich Stuppy, Rich Stuppy
Rich Stuppy, chief customer experience officer at Kount, shares how running sneaker retailer Brooks Running dealt with fraud and improved the customer…
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Albertsons introduces contactless payment for easy checkout
October 22, 2020
Albertsons Companies Inc. has introduced Albertsons Pay, a contactless checkout experience available through its just for U loyalty app. Albertsons Pay…
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Prepango to offer travel items via vending machines at Greenville/Spartanburg airport
October 22, 2020
Prepango LLC., an operator of vending machines that carry travel items, will offer travel items produced by brand retailers. in high traffic areas of Concourse…
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Iowa meat shop uses vending to offer 24/7 service
October 22, 2020
S&S Meats & Spirits in Osage, Iowa, has made its smoked and fresh products available 24/7 by offering a vending machine, according to a kchanews.com…
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Keywest Technology introduces transparent film that disinfects surfaces
October 15, 2020
Keywest Technology has introduced a transparent film, NanoShield, that adheres to surfaces and self-disinfects in less than 15 minutes.
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French retailer Monoprix teams with Shekel Brainweigh on cashierless store
October 14, 2020
Monoprix S.A., a Clichy, France-based retailer, has teamed with Shekel Brainweigh Ltd., an Israel-based weighing technology provider, to introduce an…
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Garanti BBVA launches mobile-first credit card
October 14, 2020
Turkish bank, Garanti BBVA's customers can now apply for a mobile-first credit card which combines a mobile wallet that supports QR and mobile payments, with a…
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Health beauty retailer taps NCR for faster checkout, simpler store operations
October 13, 2020
Kruidvat, which is part of the A.S. Watson Group that operates over 1,200 retail stores in Belgium and the Netherlands, is deploying NCR's Next Generation…
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Backpack retailer installs safety vending machine, will expand product offerings
October 8, 2020
Chrome Industries, which provides backpacks and messenger bags, has installed a vending machine in Portland, Oregon, stocked with masks, gloves and hand…
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Walmart hiring on seasonal help
October 5, 2020
For the first time since 2015 Walmart is hiring on a massive force, 20,000 seasonal workers, for its fulfillment centers in order to handle the upcoming…
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UK retailer taps Oracle POS
October 5, 2020
A leading U.K. retailer, McColl's, is enhancing and enriching the customer experience with the deployment of Oracle's Retail Xstore Point-of-Service.
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Curbside pick-up gains favor with shoppers, reveals study
October 2, 2020
The ability to pick up orders curbside is getting more popular as 85% of consumers have increased use of the pick-up option and 79% view contactless store…
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Walmart store redesign includes more self-checkout kiosks
October 1, 2020
Walmart introduced a new store design today featuring more self-checkout kiosks and contactless payment options planned for 200 locations this fiscal year…
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Einstein Bros opening first c-store location
September 30, 2020
Einstein Bros. Bagels is opening its first convenience store location, part of a five-store development deal with King Fuel in the Houston area. The first…
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Newspaper vending machines disappearing
September 28, 2020
The newspaper vending machine — once common on city streets — has become a rarity with the decline of newspapers and the rising prices of those still in…
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Footwear retailer Keen introduces face mask vending machines
September 21, 2020
Keen, a footwear retailer, has installed face mask vending machines in stores in Portland, Palo Alto, London and Tokyo, with plans to add more in the coming…
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Standard Chartered offers UAE Amazon installment plan
September 18, 2020
Standard Chartered credit cardholders shopping on Amazon.ae can now convert purchases into monthly installments for a period up to 12 months, without having to…
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Mall owner closing locations on Thanksgiving
September 17, 2020
Simon Property Group, one of the biggest mall owners in the U.S., will be closing all mall sites on Thanksgiving.
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Dressbarn dresses up return process for customers
September 17, 2020
Dressbarn is partnering with Happy Returns to enhance and boost the product return experience for customers.
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