Report: More German, Austrian retailers offering BOPIS option

April 17, 2019

The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.

Rite Aid leader shares insight on its successful e-commerce strategy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Rite Aid's digital marketing and commerce chief shares a comprehensive checklist for brick-and-mortar retailers introducing e-commerce.

Giant Eagle boosting customer satisfaction with digital inventory, audit tool

April 16, 2019

Giant Eagle is launching a pilot program with Simbe Robotics featuring an autonomous shelf auditing and inventory analytics solution in the quest to boost…

Office Depot launches co-working hubs to Chicago, Dallas locations

April 15, 2019

Office Depot has opened two Workonomy Hub co-work spaces in its Lake Zurich, Illinois and Irving, Texas locations.

Most shoppers want live phone-based customer service, reveals study

April 15, 2019

Nearly 90% of consumers like interacting with a live customer agent on a phone when it comes to dealing with an issue and 72% of those who opt for automated…

Indianapolis airport aims to boost customer experience with analytics tool

April 12, 2019

The Indianapolis Airport Authority is tapping motion analytics company Iinside to provide TSA checkpoint wait time information to passengers, according to a…

Target adds sexual wellness brand to its shelves

April 12, 2019

Target is offering products from plusOne, a sexual wellness brand, across all 1,850 locations in the U.S. as well as its online store presence.

Physical, digital retail merging, reveals study

April 11, 2019

Traditional physical retail and online retail are increasingly merging into a seamless shopping experience, according to the National Retail Federation's…

Amazon Go stores will start taking cash

April 10, 2019

Amazon's Go stores, which let shoppers buy without a cashier checkout experience, will reportedly begin accepting cash.

Neiman Marcus connects stylists, customers via Instagram

April 10, 2019

Neiman Marcus is tapping Salesfloor's SocialShop feature that allows sales associates to share Instagram posts with customers, and then lets customers purchase…

Fast checkout top of mind for grocery consumers

April 8, 2019

When it comes to the retail grocery experience, consumers want a fast checkout and many believe grocers haven't moved into the modern age and need to do more…

AI spend to hit $35.8B this year led by retail industry

April 5, 2019

Worldwide spend on artificial intelligence systems will hit $35.8 billion this year, reflecting a 44% jump over 2018 spend, according to an IDC report.

Hughes Named "Top Performer" in 2019 SD-WAN Customer Success Report

FeaturedCustomers platform recognizes outstanding customer satisfaction with HughesON Managed SD-WAN

Footwear retailer expands nail salon strategy across five locations

April 3, 2019

North American footwear designer and retailer DSW is expanding its partnership with W Nail Bar to develop nail salons to five retail locations in Texas…

Customer satisfaction with retail takes a dip

April 3, 2019

Customers' satisfaction with retailers remains on the decline, with a second consecutive dip on the American Customer Satisfaction Index report for 2018-2019.

Is simplicity the winning recipe in the grocery wars race?

Joanna Komvopoulos, senior brand strategist at Siegel+Gale, shares insight on how retailers are winning through simple pricing strategies, intuitive in-store…

Research: Consumers more comfortable dealing with customer service robots

April 2, 2019

Over half of consumers are comfortable interacting with a customer service robot on the phone, according to Aspect Software research that surveyed 2,00…

Best Buy CEO talks melding digital with physical for a winning retail strategy

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Rather than falling victim to economic winds, Best Buy harnessed its resources and created a turnaround strategy that included matching Amazon on price and…

Wayfair prepping physical retail store for Massachusetts

March 29, 2019

Online home décor retailer Wayfair will open its first-ever, full-service brick-and-mortar location later this year.

Bank of America's Erica virtual assistant boasts 6M users

March 27, 2019

Erica, the AI-driven digital banking chatbot from Bank of America, has surpassed six million users, according to a press release.