Wayfair debuts membership program boasting exclusive perks, saving opportunities

December 6, 2018

Wayfair's MyWay membership program aims to make shopping easier and more affordable by offering unique benefits as well as exclusive sales and discounts, free…

Online shoppers don't have much patience, reveals study

December 5, 2018

Retailers don't have as many chances for redemption with shoppers than they likely think, according to a Brightpearl report which reveals consumers aren't very…

Nordstrom expands gift pickup options

December 5, 2018

Nordstrom is expanding gift pickup options this holiday season way beyond store hours.

Walmart deploys Dotcom store technology to allow in-store website orders

December 4, 2018

Amazon testing automated checkout in bigger retail stores

December 3, 2018

Amazon is testing its automated checkout technology for larger stores in Seattle, the Wall Street Journal reported on Sunday. The company has used the…

Emotion in customer care: Just how important is it?

Julien Rio, head of marketing at Dimelo, offers insight on how to truly approach customer care and why retailers need to undertake an in-depth rearrangement of…

Heads up banks: Amazon is now your competition

Kitewheel President Mark Smith offers up insight on why Amazon's move into traditional banking should scare other banks thanks to its very loyal customer base…

Kroger, Ocado customer fulfillment center coming to Ohio

November 28, 2018

Grocery retailer, Kroger, will establish its first customer fulfillment center, boasting digital and robotic capabilities, in Ohio via partnership with Ocado…

Cyber crime poses big risk to mobile holiday shopping

by David Jones — Editor, Networld Media Group

Security experts and retailers are increasingly focused on protecting the consumer's mobile shopping experience and payment platforms to ensure safe…

Kagan: Walmart radio heard in stores from coast to coast

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan puts the spotlight on Walmart radio and how it may be an example of a new, and potentially big retail wave and one that improves improve the…

Domo debuts apps for optimizing retail, product performance

November 26, 2018

Cloud-based OS provider Domo is launching two new apps aimed at helping retailers better leverage data for improved decision making and business performance.

7-Eleven taps Citcon to offer Chinese payment options in Canada

November 26, 2018

7-Eleven Inc. is partnering with cross-border payment firm Citcon to start accepting Chinese mobile payment platforms WeChat Pay and Alipay at 35 Canadian…

Most Americans happy with FI online, mobile experience

November 23, 2018

Almost all Americans (93 percent rate) their bank's online and mobile app experience as "excellent," "very good," or "good," according to a survey by Morning…

Why social media will never deliver a good discovery shopping experience

While social media social media is great for connecting with customers, it's supplemental to a retailer's own platform, writes Andrew Blachman, COO of…

Retailers closed on Thanksgiving: Popular store brands pepper a long list

November 20, 2018

The list of retailers closed on Thanksgiving now tops out at 76, with some big brand names on the list.

David’s Bridal heads into bankruptcy but not closing shop

November 20, 2018

David’s Bridal will deliver on customer orders and isn't planning to close its 300 stores and online presence as it filed for Chapter 11 bankruptcy protection…

Mercatus teams up with DoorDash for expanded grocery, retail delivery

November 20, 2018

Mercatus, a digital solutions provider, is adding DoorDash to its Mercatus Dispatch to offer a wider range of delivery options for grocers and retailers.

DVmobile, Hattan Point Software merge to create Dev IQ

November 19, 2018

Dev IQ, a software development studio formed from the merger of Denver-based DVmobile and Hattan Point Software, aims to provide full-service custom…

Black Friday: 4 ways retailers can prepare

Steve Davidson, vice president, Warranty Products, offers up tips to help prepare for Black Friday as it arrives.

Report: Loyalty only as good as the last customer experience

November 16, 2018

Most U.S. shoppers will cut ties with a brand if they have a poor customer support experience but are fast to advocate for brands that do provide a positive…