Retailers and Big Data: How analyzing data can help meet consumer shopper demands

Brahmajeet Desai, director of marketing, Kyvos Insights Inc., offers insight on why creating exceptional shopping experiences is now expected of stores and how…

Autonomous stores coming fast, but is Amazon Go on first?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In many people's eyes, one of the most disruptive retail developments has been the late 2016 launch of Amazon Go, but some observers have questioned its…

Personalization reforms retail industry: Maximizing in-store digital experiences

by Ricardo Belmar — Sr Director, Global Enterprise Marketing, Infovista

Ricardo Belmar, InfoVista senior director, global enterprise marketing, maps out why retail IT teams must have needed data and insight to keep digital in-store…

NRF Big Show Report: Kroger, Starbucks and the journey to intelligent retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Starbucks and Kroger are striving to develop intelligent retail operations to meet their unique customer base expectations and have way more in common than…

Stop & Shop preps driverless cars for Boston delivery

January 21, 2019

Stop & Shop will launch a number of driverless groceries in the Greater Boston area starting this spring.

L'occitane taps AI alerts for faster digital experience response

January 21, 2019

Cosmetics retailer L'occitane en Provence is using Contentsquare's AI Alerts for faster response to digital experience anomalies.

Coinstar kiosks at Safeway, Albertsons to sell bitcoin

January 21, 2019

Bitcoin users can now buy bitcoin at select Coinstar kiosks in Safeway and Albertsons stores in California, Texas and Washington, according to geekwire.com.

5G, AI, AR reflect the changing retail world on display at CES

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosks allow retailers to marry the in-store shopping experience with the content-rich experience of online shopping and research. 5G, AI, virtual reality and…

Home Depot, Zivelo share insights at NRF on building the 'store of the future'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Healey Cypher, CEO of Zivelo, and Albert Vita, director of in-store experience and visual merchandising at The Home Depot, co-presented their ideas on defining…

NRF study: Online shoppers want free shipping

January 17, 2019

"Buy online, pick up in store" (BOPIS) and free shipping are big consumer wants, according to a National Retail Federation report.

Webinar offers insight on reducing retail employee shrinkage, savings on operating costs

Stanley Security CEO Matt Kushner will outline Stanley Security's loss prevention solution, which combines video surveillance with exception-based reporting as…

2018's best retail trends: Learning From Kroger, Walmart, Lidl & others

by Bryan Pearson — President, LoyaltyOne

As the new year takes root contributor Bryan Pearson offers up eight trend takeaways from 2018.

Walmart testing Flippy for in-store deli operations

January 10, 2019

The nation's top retailer is piloting a robotic kitchen assistant at its headquarters to determine if the technology is a good fit to use within store deli…

Strong customer experience can pay off big for banks, reveals study

January 10, 2019

U.S. retail banks can see a big boost in deposits if they can boost their customer experience, according to a Kantar analysis.

Redefining the consumer experience via digital identity

Linda Touch, global senior director at Equifax, explains why federated digital identity — linking a consumer's digital identity and the attributes, which are…

Kroger teams up with Microsoft on connected grocery initiative

January 8, 2019

Kroger is piloting a connected grocery store in a partnership with Microsoft using connected sensors and the Azure cloud.

DoorDash, GM Cruise to ignite autonomous car tests

January 7, 2019

DoorDash and General Motors Cruise Automation have partnered to put the auto company's Cruise self-driving vehicles to the test to improve autonomous delivery…

Coming down from a service high

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell explains why coming down from a service high is an opportunity for celebration, affirmation, consolation, and education. Each is a building block for…

Experts share 2019 retail customer experience predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to…

Retail workforce absence hinders employee engagement, claims report

December 28, 2018

Rampant unplanned retail store associate absence is detrimental to employee engagement, staff productivity, team morale and management stress, according to a…