Emotion in customer care: Just how important is it?

Julien Rio, head of marketing at Dimelo, explains why retailers need to solve problems from the lower levels of the hierarchy of needs when it comes to…

GameStop taps Right Media Solutions to upgrade digital signage

October 30, 2018

GameStop Corp. has selected Right Media Solutions to upgrade its digital video network to more than 3,800 locations. The network will be powered by Commercial…

Operating in a customer-driven economy

Andy Tow, managing director, Retail Marketing Group, offers insight on why the race is on for brands to elevate themselves by offering personalised experiences.

Consumers: Brands must respond to online reviews

October 29, 2018

A good majority, 65 percent, of consumers believe brands and retailers should respond to online reviews and 80 percent believe the response should be…

Wild Birds taps SMG tool to capture customer insight

October 29, 2018

Backyard bird feeding and nature franchise Wild Birds Unlimited is using Service Management Group's SMG VisitView technology to capture customer feedback at…

Why and how retailers must create relevancy to survive

by Chris Petersen — Owner, IMS

Chris Petersen explains why the 'winning' retailer is one that focuses on convenience, consistency and customized value.

NEC debuts BI analytic platform for retailers

October 25, 2018

NEC Display Solutions of America has launched NEC ALP, a business intelligence analytics platform to help retailers with real-time content and data measurement.

Vitamin Shoppe hires on first chief customer, digital experience leader

October 25, 2018

Vitamin Shoppe has hired on Stacey Renfro for the newly-created role of executive vice president, chief customer and digital experience officer.

Uber drone food delivery arriving in less than 3 years

October 24, 2018

Uber plans to have food delivery service via drones in play by 2021 and the program is in its "early days," according to news reports.

Mastercard to make signature optional in the store, on the card

October 24, 2018

Cardholder signatures on Mastercard purchases will be optional come next April, on both on the card and purchase receipts.

Digitally-native brands embrace omnichannel sales strategies with success

Heath Wells, co-founder and CEO of NuORDER, explains why digitally-native brands that want to follow in the footsteps of successful predecessors must develop…

VizyPay cash discount program helps retailers, customers alike

October 19, 2018

VizyPay, a credit card processing company, has unveiled a cash discount program that allows merchants to offset service fees without increasing prices.

C-store chain partners with NCR on mobile payments

October 19, 2018

NCR Corp. has announced that Enmarket Convenience Stores will introduce the NCR Mobile Payments solution for fuel retailers across its locations in the coming…

The store is still a winning strategy. Here's why

Hal Charnley, president of Wiser, explains why the brands and retailers that succeed are the ones that adapt and embrace the changing role of physical retail…

Verra Mobility debuts 'pay-as-you-go' toll-paying app

October 18, 2018

Tech-enabled smart transportation provider, Verra Mobility, has launched a nationwide, "pay-as-you-go" tolling service called Peasy that gives customers a way…

The deterrents hurting online retail

Ohad Hagai, senior vice president, marketing, at Namogoo, offers insight on a recent Namogoo survey regarding the many distractions competing for retail…

Visa, Olympic committees driving enhanced payment options for fans

October 17, 2018

Visa, the International Olympic Committee and the International Paralympic Committee are working together to provide better integrated payment channels for…

A two-prong approach to reducing retail risk, boosting customer experience

Dillon Blake, Motus director of sales, and Ridge Foust, Motus senior sales executive, explain how retailers can employ technology to improve visibility while…

BofA debuts mobile banking capabilities

October 16, 2018

Bank of America has introduced a new feature that enables customers to move easily between the Bank of America, Merrill Lynch, Merrill Edge and U.S. Trust…

Square targets retail consumer finance with Square Installments

October 15, 2018

Square is launching Square Installments, a new payment method merchants can offer customers to pay for a large purchase by splitting it into fixed monthly…