Customer Service News
Lowe’s employees rank tops in customer experiences
March 26, 2025
Lowe's employees ranked tops in customer feedback, according to a Chatmeter report.
read now
Why e-commerce retailers need to focus on the search bar
March 24, 2025
E-commerce retailers and brands with online storefronts can't afford to ignore the power of search. Shoppers who search online sites are driving nearly half of…
read now
AiFi, Verizon, Atlanta Hawks team on cashierless checkout
March 24, 2025
The Atlanta Hawks' home, the State Farm Arena, now houses an express cashierless checkout experience.
read now
Advance Auto Parts closing 700 stores by mid year
March 21, 2025
Advance Auto Parks plans to shutter 700 locations by mid year as well as four distribution centers in 2025.
read now
Target all about blending physical, digital, social commerce experiences in 2025
March 20, 2025
Target plans to innovate the shopping experience this year with search, social and data-driven personalization and solutions will be powered by AI when it…
read now
Home Depot debuts Magic Apron to help customers get needed answers
March 19, 2025
The Home Depot has debuted an AI-powered suite of tools, called Magic Apron, focused on helping customers get answers on home improvement questions.
read now
Amazon 'Just Walk Out' tech arrives in North Dakota convenience store
March 17, 2025
Enerbase Cooperative Resources has opened the Midwest's first convenience store utilizing Amazon's "Just Walk Out" technology at its South Broadway Cenex…
read now
Lowe’s debuts AI-powered virtual advisor tool
March 14, 2025
Lowe's has launched 'ask Mylow,' an AI-powered virtual advisor to help with home improvement projects.
read now
Batteries Plus franchisee Corey Robinson named as a IFA franchisee of the year
March 14, 2025
Corey Robinson, owner of 12 Batteries Plus stores, has been named a 2024 Franchisee of the Year by the International Franchise Association.
read now
UK retailer Boden taps First Insight tech to improve merchandising decisions
March 7, 2025
Boden, a U.K.-based online apparel retailer, is deploying First Insight's AI-powered decision intelligence to integrate real-time consumer demand signals into…
read now
UK grocer Asda puts bridal wear in online aisles
March 4, 2025
Asda, a U.K. supermarket, is now offering bridal frocks in its online aisles.
read now
Digital scratchcard vending machine trialed at Asda in UK
February 28, 2025
A high-tech scratchcard vending machine is being trialed at an Asda store in Ashton-under-Lyne, marking the first such implementation in Europe, according to a…
read now
Vida Shoes taps Fast Simon tech for e-commerce optimization
February 26, 2025
Vida Shoes International has expanded its partnership with Fast Simon, an AI-powered shopping optimization technology, to deliver e-commerce optimization…
read now
Joann shuttering all store locations
February 25, 2025
Joann, a fabric and crafts retailer that announced earlier this month it was closing 500 stores, is now shuttering all of its locations.
read now
Australia retailer Coles Supermarkets deploys Instacart’s Caper Carts
February 25, 2025
Coles Supermarkets is the first retailer in the Asia Pacific region to deploy Instacart's Caper Carts.
read now
Joann will close 500 stores
February 24, 2025
Joann, a well known arts and crafts retailer, is getting ready to close more than half its stores following its second bankruptcy filing.
read now
Wells Fargo pulling ATMs from Speedways in Minnesota
February 20, 2025
Wells Fargo plans to remove 178 ATMs from Speedway locations in Minnesota. It will also add 54 advanced ATMs in branches, featuring larger withdrawals and…
read now
Wesco expanding Mashgin AI-powered checkout tech
February 19, 2025
Wesco, a convenience store brand, is expanding its deployment of Mashgin's AI-powered checkout technology to over 20 locations.
read now
Veesual bumps up virtual try-on features
February 17, 2025
Veesual, a Paris-based AI-powered virtual try-on platform, has added two features, switch model and multi-sizing, to its platform.
read now
Stop & Shop deploys 'savings station' kiosks
February 14, 2025
Stop & Shop has completed the installation of its "Savings Station" kiosks in all of its 350-plus stores across five states, according to a Chain Store Age…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
