Customer Service News
Amazon debuts PayCode for cash paying customers
September 18, 2019
Amazon announced the launch of Amazon PayCode, which allows cash paying customers to shop on the Amazon website and pay in person at one of 15,000 Western…
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J.C. Penney debuting outdoor shop, in-house outdoor brand
September 13, 2019
Retailer J.C. Penney expects to have an outdoor shop in 100 of its 830 stores by October and is launching an in-house brand, St. John's Bay Outdoor, which will…
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Browns Shoes steps up communications, task management approach
September 6, 2019
Browns Shoes Inc., a Montreal-based fashion footwear retailer, is deploying the Opterus OpsCenter to improve and enhance communication and task management, a…
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Discover Card leads JD Power customer satisfaction survey
September 3, 2019
Discover Card is tops on the 2019 J.D. Power survey for customer satisfaction for the fifth time in the last six years.
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Pittsburgh suburb mulls replacing parking meters with kiosks
August 30, 2019
Officials in Canonsburg, Pennsylvania, a Pittsburgh suburb, are considering switching from coin meters to kiosk stations for nearly 200 parking meters…
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Paint retailer taps Toshiba to revamp store experience
August 29, 2019
Dunn-Edwards, a Southern-California-based paint and paint supply manufacturer and distributor with 141 stores, is deploying Toshiba technology to revamp its…
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Best Buy ranks high in customer help, but Dollar Store, Walmart not so much
August 27, 2019
A Wiser Solutions benchmark report reveals electronics seller, Best Buy, excels when it comes to customer assistance, while Walmart and Dollar Store are…
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What consumers want: fast help, flexible delivery
August 26, 2019
The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…
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Beauty e-tailer taps Contentsquare to advance e-commerce functions
August 26, 2019
Feelunique, an online-only beauty retailer, is partnering with digital experience analytics platform, Contentsquare, in a quest to enhance the customer…
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Amazon expands AmazonFresh to Houston, Minneapolis, Phoenix
August 23, 2019
Amazon Prime members in Houston, Minneapolis and Phoenix now can shop for fresh grocery items via AmazonFresh which features free one- or two-hour delivery.
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Smart & Final deploys Toshiba technology to boost customer experience, store associate satisfaction
August 23, 2019
Food retailer Smart & Final is tapping Toshiba's global commerce solutions to improve store operations, boost the retail customer experience and enhance…
read nowLL Bean deploys Aptos customer engagement technology
August 19, 2019
Omnichannel retailer L.L. Bean is deploying a suite of Aptos Inc. solutions to enhance its point of sales, improve enterprise order management and drive…
read nowA look at 12 myths in the luxury retail industry
August 13, 2019
The luxury retail segment is experiencing a transformation and with that comes a slew of myths, according to research conducted by the Luxury Institute and its…
read nowKroger to test digital photo printing kiosks
August 12, 2019
The Kroger Co.’s Atlanta division will test Generation Next Franchise Brands, Inc.'s Print Mates digital photo printing kiosks to measure consumer engagement…
read nowNew York home to driverless fleet
August 12, 2019
The Brooklyn Navy Yard in New York is now home to a fleet of six driver-less cars running seven days each week to shuffle ferry passengers for free around the…
read nowPrivate payroll on the upswing yet SMBs having tough time hiring
August 5, 2019
While private payrolls increased by 156,000 jobs last month — beating industry projections — small retailers are having a hard time finding workers.
read nowWalgreens taps Theatro voice assistant for associate communication
July 30, 2019
Walgreens is using Theatro's voice intelligent assistant technology to provide associates greater communication capability.
read nowCostco goes digital with membership card
July 30, 2019
Lost your Costco membership card? Well, just turn on that smartphone as the wholesale retailer is now providing members with a digital option via the Costco…
read nowWalmart, Ford partnering to explore autonomous car delivery
July 30, 2019
On the heels of offering grocery pickup, Walmart is working with Ford to explore autonomous car delivery in what it's calling a pilot effort.
read nowReport: Just 1 bad experience can turn off a shopper
July 29, 2019
More than half of shoppers, 55%, will not return to a brand or retailer after one bad experience, indicating that today's consumer has nearly zero tolerance…
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