Customer Service News
Stop & Shop sets special shopping hours for older customers in light of COVID-19
March 19, 2020
Supermarket chain Stop & Shop, in an effort to make grocery shopping safer for older consumers, is establishing specific shopping hours in light of…
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Target gives senior shoppers special hour in light of COVID-19
March 18, 2020
Target is the latest retail brand to establish a specific time for senior shoppers. It is designating the first hour every Wednesday for "vulnerable guests,'…
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Vans launches shoe collection for those on autism spectrum
March 12, 2020
Vans is releasing a footwear collection designed for those on the autism spectrum featuring sensory elements focusing on touch, sight and sound.
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Postmates debuts measures to help merchants impacted by COVID-19
March 11, 2020
On-demand delivery platform Postmates aims to help ease burdens on merchants and couriers dealing with the coronavirus outbreak.
read nowDiane von Furstenberg partners with Mastercard to enhance in-store experience
March 10, 2020
In a quest to boost customer experience and also deliver intelligent insight to store associates, fashion icon Diane von Furstenberg is partnering with…
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Seasonal hiring remains a challenge for retailers
March 6, 2020
One in three retail stores were likely understaffed during the 2019 holiday season as just 33% of retail hiring managers report having adequate headcount to…
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Meijer stores offer license renewal kiosks
March 6, 2020
Michigan motorists and watercraft owners are now able to renew license plates at 28 self-service kiosks at Meijer stores, thanks to a partnership between the…
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7-Eleven introduces lottery kiosks in Oklahoma City
March 6, 2020
7-Eleven for the first time is selling lottery tickets in Oklahoma City, using self-serve kiosks, according to a KFOR-TV report.
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Gen Z bank customers want latest tech with traditional support channels
March 3, 2020
The Gen Z banking consumer wants fast service, the latest tech as well as access to store reps, phone support and are more likely to visit branches than user…
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Meijer partners with Citi Retail on credit card services
February 28, 2020
Midwestern supermarket brand Meijer is teaming up with Citi Retail Services to provide its customers with private label and co-brand credit card services at…
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Home Depot hiring big for busiest season
February 17, 2020
The Home Depot will hire 80,000 store associates to handle its busiest season of the year — spring.
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We love Amazon, but we hate Amazon
February 7, 2020
It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…
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Farmstead expands grocery discount program
February 6, 2020
Online grocer Farmstead is expanding its refill and save program that provides reduced prices on certain staple grocery items including milk, eggs, fruit…
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Apple shutters China stores in wake of coronavirus outbreak
February 3, 2020
Apple is closing all its mainland China locations, through Feb. 9, in reaction to the spread of the coronavirus.
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Kohl's partnership with Amazon is paying off
January 28, 2020
A partnership between Kohl's and Amazon is working despite the fact that Kohl's reported less than stellar holiday sales in late 2019.
read nowZebra debuts automation tech to boost customer experience
January 20, 2020
Zebra Technologies Corp. has introduced SmartSight, an intelligent automation system that improves front-of-store operations and boosts the shopper experience.
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Dispensary operator installs smart vending machines
December 24, 2019
Earthly Mist of Tulsa Oklahoma has purchased and installed American Green smart vending machines for use in its Oklahoma dispensaries, according to a press…
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Café X debuts robotic coffee bar at airport
December 19, 2019
Cafe X has opened at San Jose International Airport with the latest version of its robotic coffee bar, according to a press release.
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Amazon expands delivery options with bike brigade
December 17, 2019
In the esclating battle to provide consumers with even faster delivery options, Amazon is teaming up with UPS and DHL to put bike delivery into play in New…
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Discover, PayPal partner on rewards
December 4, 2019
Discover Financial Services announced a collaboration to let cardmembers use their Cashback Bonus or rewards miles to pay for purchases at millions of online…
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