Customer Service News
Walmart's Jet.com ending food delivery in NYC
November 26, 2019
Walmart's e-commerce unit Jet.com is closing its New York City fresh grocery delivery business after launching the service about a year ago, resulting in the…
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Kount debuts service to catch criminal and 'friendly' cyber fraud
November 22, 2019
Kount, a Boise, Idaho-based cybersecurity firm, is launching what it calls the industry's first comprehensive service that protects digital companies against…
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Consumers are loving text engagement
November 19, 2019
Forget the email, marketers. Consumers are all about the text message as the mobile communication channel boasts six times the engagement of digital…
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Amazon launches thousands of free package pickup sites
November 14, 2019
Amazon is expanding its Counter, a network of staffed package pickup locations within partner stores. It is adding thousands of sites, according to a press…
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Japan Airlines knows a crying baby is not a fun flight experience
November 13, 2019
No one likes to sit next to a crying baby on a flight and one airline is hoping to reduce that experience.
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Meijer partners with Moovila on budget, HR tech effort
November 11, 2019
Retailer and grocer, Meijer, is deploying Moovila's project management platform for a large cross-company management and human resources revamp. Moovila is a…
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Zulily debuts price comparison tool, offers to match Amazon, Walmart holiday sales
November 6, 2019
Online retailer Zulily is offering a comparison tool that let shoppers review its prices against major competitors, including Amazon and Walmart, and will…
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Toshiba appoints Steve Fox to head global customer service programs
November 1, 2019
Steve Fox is now leading worldwide services, overseeing all client service programs, for Toshiba Global Commerce Solutions. Fox is focused on ensuring…
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Bashas' Family of Stores taps NCR Emerald for POS
October 25, 2019
Bashas' Family of Stores, based in Arizona, is deploying NCR Emerald, a cloud-based POS platform offered on a subscription basis for grocery retailers. The…
read nowAustralian jewelry retailer heading to New York
October 11, 2019
Lovisa, an Australian jewelry seller, plans to open the first of six New York-based stores by year's end, with one opening on Long Island on Dec. 19.
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Cloud helping boost customer satisfaction, claims contact center study
October 11, 2019
Companies using a cloud-based contact center technology are achieving a 18% higher level of customer satisfaction compared to businesses using on-premise…
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Walmart debuts shrimp tracking on blockchain
October 11, 2019
Retail giant Walmart is launching a pilot to use blockchain to track shrimp exports from Indian farmers in Andhra Pradesh to select Sam's Club locations in the…
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Thailand retailer deploys Aptos technology to boost merchandise operations
October 8, 2019
Central Group, the largest multiformat retailer in Thailand, is using Aptos Planning technology to improve merchandise planning and inventory operations.
read nowBanana Republic, Athleta launch BOPIS
October 7, 2019
Customers of Banana Republic and Athleta can now buy online and pick up in-store at all U.S. stores.
read nowKendra Scott taps Oracle Retail to improve inventory management, customer experience
October 4, 2019
Jewelry designer Kendra Scott, which operates 100 stores with over 2,000 employees, is using Oracle Retail technology to better manage inventory, enhance the…
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Consumers won't be very patient on Black Friday, claims research
September 27, 2019
Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…
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Survey: Consumers big on messaging for customer support
September 26, 2019
A robust number of consumers, 83%, are on board with messaging as the primary customer support approach and view it as an efficient method of communication.
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Office Depot debuts virtual line queuing system for print, copy services
September 24, 2019
Office Depot, Inc. has launched a virtual line queuing system, via a mobile app, across more than 600 Office Depot and Office Max stores in a slew of markets…
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Fashion designers tap Klarna for e-commerce payment services
September 23, 2019
Six celebrity fashion designer e-commerce sites are now offering payment provider, Klarna's payment plan services. The retail brands providing Klarna's Pay in…
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Few C-stores running strong POS systems, claims report
September 19, 2019
Just 18% of convenience stores have the appropriate point-of-sale infrastructure to support the business and nearly half, 43%, find the cost of IT upgrades and…
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