Customer Service News
Best Buy to customers: Wear a mask
July 16, 2020
Best Buy is requiring shoppers to wear face masks in stores due to the ongoing COVID-19 pandemic and the fact many states are seeing record-breaking numbers of…
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NRF: Time for nationwide mask policy
July 16, 2020
As a growing number of retailers, from Walmart to Costco to Best Buy, initiate face mask mandates for shoppers, the National Retail Federation is calling on…
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Bbot raises $3M to drive contactless dining platform forward
July 14, 2020
Bbot Inc., a restaurant and hospitality startup focused on simplifying and improving order and pay processes, has raised $3 million in a seed funding round led…
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New York's Hamptons gets a luxury fashion pop-up
July 14, 2020
Iconic fashion brand Giorgio Armani has launched a pop-up experience in East Hampton, New York.
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Don't expect coin change at Kroger
July 13, 2020
Grocer Kroger won't be doling out any change to cash paying customers citing a coin shortage.
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Walmart prepping Amazon-like membership strategy
July 8, 2020
Walmart is reportedly getting its own subscription service, called Walmart+, ready for launch and it's being viewed as a direct competitor service to Amazon's…
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Aldi Nord moves German in-store payments to Fiserv amid Wirecard crisis
July 7, 2020
Fiserv Inc. said that Aldi Nord has moved all of its in-store card payments in Germany to the company.
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Oklahoma town installing COVID-19 protection kiosks
July 7, 2020
Sand Springs, Oklahoma will install personal safety kiosks at various public buildings to protect people from COVID-19, according to a Sandite Pride report.
read nowHong Kong Disneyland vending machines accept cryptocurrency
July 6, 2020
Ghost Coin, a cryptocurrency operated by technology entrepreneur John McAfee, can now be used in more than 60 Hong Kong vending machines, including machines at…
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NYC installs PPE vending machines in subways
July 6, 2020
New York City's Metropolitan Transportation Authority is deploying a dozen vending machines at 10 subway stations allowing customers to buy personal protective…
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Consumers want social distancing services, reveals research
July 3, 2020
American shoppers want and expect social distancing services such as curbside pickup, local delivery and contactless payments given the ongoing COVID-1…
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Great Clips debuts text service to boost customer experience
July 2, 2020
Great Clips is enhancing its online check-in service with ReadyNext text alerts that give customers a heads up when wait time is under 15 minutes. This gives…
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Target ups fresh, frozen inventory across hundreds of stores
June 30, 2020
Target grocery shoppers will have a much bigger assortment to peruse this month and through the holidays as the retailer is adding 750 fresh and frozen items…
read nowMichigan supermarket kiosks allow residents to pay taxes and utilities
June 29, 2020
Residents of Dearborn, Michigan will be able to make tax and utility payments at DivDat payment kiosks in supermarkets, according to a Press & Guide report.
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7-Eleven pilots Siri voice for contactless fuel
June 25, 2020
7-Eleven Inc. has launched a pilot to test contactless fuel purchases at its gas stations using voice commands at select stores in North and South Orlando…
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Target makes starting wage $15 to support workers during pandemic
June 18, 2020
Target is boosting its starting wage to $15 a bit earlier than expected in a quest to help support employees during the ongoing COVID-19 pandemic.
read nowCOVID-19 quashes automated c-store Bodega
June 16, 2020
Stockwell AI, a company launched in 2017 as Bodega that raised at least $45 million for its app controlled vending machines, has fallen victim to COVID-19…
read nowTRAX Analytics deploys smart airport restrooms at Hartsfield-Jackson Airport
June 16, 2020
TRAX Analytics, an IT solutions provider for airports, has deployed its smart restroom solution throughout the Hartsfield-Jackson Atlanta International…
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Walmart launches marketplace with Shopify partnership
June 15, 2020
Walmart and Shopify are partnering on the retailer's newest selling platform called Walmart Marketplace.
read nowLas Vegas debuts QR payment codes, touchless ticket kiosks for parking
June 11, 2020
The city of Las Vegas has introduced touchless payment options as gaming reopens in Nevada, according to a news3lv.com report. Motorists will be able to scan…
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