Customer Service News
Lowe's launches video chat to help its pros manage jobs
June 3, 2020
In an effort to help keep its roster of professional craftsmen and women working, Lowe's Home Improvement is launching a free video chat service called Lowe's…
read now
Costco putting samplers back to work
June 1, 2020
Missing those yummy snack bites while shopping at Costco?
read now
Steritech debuts audit service to help retailers adhere to pandemic protocols
May 29, 2020
Steritech, which offers safety consulting and solutions, is offering retailers a new service aimed at helping them comply with COVID-19 safety measures.
read now
Crate and Barrel taps Gladly for deeper customer service, revenue growth
May 29, 2020
Furniture retailer Crate and Barrel is deploying Gladly's payments solution for messaging channels in a quest to drive revenue as well as provide more…
read now
BrightSign intros touchless solutions for retailers
May 15, 2020
BrightSign LLC, a provider of digital media players, has introduced its BrightLink and BrightMenu touchless solutions to help retailers, restaurants and other…
read now
Albertsons partners with Nuance Communications on engagement effort
May 11, 2020
Albertsons Companies, Inc., a U.S. food and drug retailer, is teaming up with Nuance Communications, Inc., to boost digital support to online grocery customers.
read now
Southwest grocer Homeland deploys Toshiba self-checkout solutions
May 11, 2020
Homeland, an Oklahoma City-based grocer serving the Southwest, has begun deploying Toshiba's latest point-of-sale and self-checkout systems, according to a…
read now
Sephora expands payment options
May 8, 2020
Beauty retailer Sephora is expanding its payment options for U.S. customers in a partnership with payments and shopping provider Klarna.
read now
At-risk shoppers are priority at Whole Foods Market
April 30, 2020
Whole Foods Market, a supermarket chain owned by Amazon, is putting the elderly, disabled and high-risk consumers to the front of the line as COVID-19, the…
read now
Personalized commerce paying off for retailers, reveals study
April 28, 2020
The more personal the better for both the consumer and the retailer.
read now
New car buyers prefer advisers to kiosks
April 24, 2020
New car buyers overwhelmingly prefer dealing with advisers over self-service kiosks when seeking service work, according to a March poll of more than 24,00…
read now
Uber rolls out on-demand delivery of packages, medicine in reponse to COVID-19
April 20, 2020
Uber, after weeks of transporting healthcare workers, PPE and meals in response to the COVID-19 pandemic, has launched Uber Direct and Uber Connect, two…
read now
Walmart, Sam's Club workers donning face masks in light of COVID-19
April 20, 2020
In an effort to keep employees and customers safe in light of the ongoing coronavirus pandemic, mega retailer Walmart, and its subsidiary wholesale business…
read now
Walmart sets special pickup hours for COVID-19 high-risk consumers
April 16, 2020
In an effort to better support customers more vulnerable to COVID-19, the coronavirus, Walmart is setting specific pickup hours.
read now
Amazon sellers get green light to send any kind of item to Amazon warehouses
April 14, 2020
One month after banning what its sellers could send to its warehouses Amazon has reversed course.
read now
J.C. Penney furloughing most hourly workers starting today
April 2, 2020
Retailer J.C. Penney Co. Inc will furlough most of its hourly staff as of today, April 2, the same date it hoped to reopen stores it temporarily closed in…
read now
Best Buy in contactless service mode
April 1, 2020
In an effort to keep employees and customers safe as the coronavirus pandemic rages on, electronic giant Best Buy has implemented contactless curbside service…
read now
Stop & Shop sets special shopping hours for older customers in light of COVID-19
March 19, 2020
Supermarket chain Stop & Shop, in an effort to make grocery shopping safer for older consumers, is establishing specific shopping hours in light of…
read now
Target gives senior shoppers special hour in light of COVID-19
March 18, 2020
Target is the latest retail brand to establish a specific time for senior shoppers. It is designating the first hour every Wednesday for "vulnerable guests,'…
read now
Vans launches shoe collection for those on autism spectrum
March 12, 2020
Vans is releasing a footwear collection designed for those on the autism spectrum featuring sensory elements focusing on touch, sight and sound.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
