Customer Service News
Walmart debuts Intelligent Retail Lab within Long Island store
June 6, 2019
Walmart Inc. has launched an Intelligent Retail Lab inside a Neighborhood Market store on Long Island, New York to test innovative store technology.
read nowStudy: Shoppers loving luxury brands, try-before-buy and non-traditional delivery
June 5, 2019
A MetaPack research report that polled more than 1,000 consumers in the U.S. and Canada reveals an increase in consumers buying from luxury brands and choosing…
read nowIBM Watson boosting customer service for Regions Bank
June 5, 2019
Regions Bank is using IBM's AI technology, Watson, to improve customer support calls and the overall customer experience.
read nowStanley Security debuts managed services offering, app for security automation
June 4, 2019
Stanley Security has launched a managed services program as well as a mobile app for intelligent security automation. The MSP is part of the company's…
read nowConsumers want personal touch, seamless customer journey
June 3, 2019
A JLL study on shopper expectations reveals consumers want and expect skilled customer service, personalization, convenience and a sharing economy.
read nowFashion retailer boosts store operations, customer satisfaction with Oracle technology
May 30, 2019
Kamal Osman Jamjoon Group LLC, a fashion retailer with more than 700 stores, now has a more unified view of operational data, improved store operations and is…
read nowArkansas credit union taps Popio Mobile Video for on-the-go member service
May 30, 2019
POPio Mobile Video, an interactive mobile video banking solution, will enable face-to-face video collaboration for 7,200 members of River Valley Community…
read nowStein Mart now home to Amazon Hub lockers
May 23, 2019
Stein Mart is installing Amazon Hub lockers in nearly 200 stores, providing consumers an option for Amazon order pick-up and returns.
read nowWalmart launching next-day delivery in Vegas, SoCal and Phoenix
May 14, 2019
In an obvious response to Amazon's recent one-day delivery announcement, Walmart Inc. is rolling out next-day delivery this week to stores in Las Vegas…
read nowNew Jersey town goes with smart parking meters
May 8, 2019
The West New York, New Jersey parking authority plans to replace the town's traditional, coin-operated parking meters with smart parking meters this spring…
read nowPhone, email top customer service tools for consumers
May 3, 2019
When it comes time to interact with a retailer's customer service, consumers prefer phone and email interaction, according to a Sykes study on communication…
read nowFedEx Office aiming well beyond truck delivery
May 3, 2019
In North Texas, future deliveries from FedEx Office may not only be off a truck but from a robot as the delivery service plans to have "same-day bots" in play…
read nowChase offers digital gift card transfers to checking customers
April 25, 2019
Chase checking account holders can now send digital gift cards for more than 60 top retailers through the Chase.com website or Chase Mobile app.
read nowWhole Foods opens fast casual inside West Palm Beach store
April 23, 2019
Bird in the Hand, a fast casual American rotisserie, opened Tuesday inside the Whole Foods Market in West Palm Beach, Florida. The restaurant, owned by Collab…
read nowMastercard offers enhanced data to Amazon Business commercial card users
April 23, 2019
Mastercard has announced an agreement to provide enhanced transaction data to large and mid-size commercial cardholders in the U.S., Germany and U.K., who use…
read nowJCPenney shelves Apple Pay after April EMV deadline passes
April 22, 2019
JCPenney confirmed that it stopped accepting Apple Pay,, in connection with an April 13th deadline that required merchants to retire old magnetic stripe…
read nowMichigan grocer boosts customer satisfaction, revenue with Toshiba self-checkout system
April 19, 2019
Value Center, a Michigan grocer, is enhancing the customer experience as well as boosting revenues following the deployment of Toshiba Global Commerce…
read nowDedicated digital teams taking root among brands
April 17, 2019
Nearly half, 48%, of brands have a dedicated digital experience team to drive and shape customer experience and journey.
read nowReport: More German, Austrian retailers offering BOPIS option
April 17, 2019
The number of German and Austrian retailers offering shoppers buy online, pick up in store is on the rise.
read nowGiant Eagle boosting customer satisfaction with digital inventory, audit tool
April 16, 2019
Giant Eagle is launching a pilot program with Simbe Robotics featuring an autonomous shelf auditing and inventory analytics solution in the quest to boost…
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