Customer Service News
Costco goes digital with membership card
July 30, 2019
Lost your Costco membership card? Well, just turn on that smartphone as the wholesale retailer is now providing members with a digital option via the Costco…
read nowWalmart, Ford partnering to explore autonomous car delivery
July 30, 2019
On the heels of offering grocery pickup, Walmart is working with Ford to explore autonomous car delivery in what it's calling a pilot effort.
read nowReport: Just 1 bad experience can turn off a shopper
July 29, 2019
More than half of shoppers, 55%, will not return to a brand or retailer after one bad experience, indicating that today's consumer has nearly zero tolerance…
read nowBOPIS report highlights importance of transparency, timeliness and clarity
July 24, 2019
Transparency, timeliness and clarity are keys to success for retailers offering buy online pickup in store solutions, according to a study released by Bell and…
read nowInfax, iinside install passenger motion analytics at Jackson-Medgar Airport
July 22, 2019
Infax, an airport information solutions provider, recently partnered with iinside, an indoor motion analytics company, to install its LiDAR-based iQueue…
read nowACI Worldwide, Worldpay to expand alternative payment options for overseas merchants
July 22, 2019
ACI Worldwide entered an agreement with Worldpay Inc. to drive the acceptance of alternative payment methods by merchants in international markets.
read nowSally Beauty deploys CX management program to drive engagement
July 19, 2019
Salon beauty supply retailer, Sally Beauty, is deploying Service Management Group's VisitView technology in a quest to better understand customers and act on…
read nowWex expands mobile payment platform to thousands of gas stations
July 18, 2019
Wex Inc. entered an agreement with Shell Oil Co. to make its Wex Fleet DriverDash mobile fuel payment platform available to fleet drivers at thousands of Shell…
read nowrue21 taps Klarna to boost payment flexibility
July 18, 2019
Fashion retailer, rue21, is deploying Klarna payment technology to offer customers more flexibility when it comes to purchase payments.
read nowNets, Swish launch in-store tap-and-pay pilot for merchants in Sweden
July 16, 2019
Payments firm Nets A/S and Swedish payments app Swish are planning to launch a pilot program at two restaurants that are owned by one of the country's leading…
read nowWalmart matches Amazon, tests self-service grocery order pickup kiosk
July 15, 2019
Walmart has introduced an automated grocery pickup kiosk at an Oklahoma City store, matching a concept Amazon Fresh introduced two years ago. Customers order…
read nowPersonal is a big want for consumers, reveals data
July 12, 2019
A majority, 78%, of consumers are more likely to shop at retailers and brands providing a personalized experience, and 73% of online shoppers are likely to…
read nowDetroit court installs outdoor kiosks for paying bills
July 12, 2019
The city of Detroit has installed a kiosk outside of District 36th Court where residents can pay parking tickets, water bills, property taxes and access…
read nowWalmart tracking theft with computer surveillance tech
July 11, 2019
In a quest to reduce theft and keep a closer eye on checkout activity, Walmart Inc. is using a computer vision/surveillance technology across 1,000-plus stores.
read nowAmazon reportedly focused on drones for home safety service
July 11, 2019
Amazon is reportedly working on a home security service that involves drone technology. It has won patent approval on "home surveillance" drones, according to…
read nowReport: Consumers expect personal, seamless experience
July 10, 2019
When it comes to the retail experience, more than half of consumers, 66%, care more about the experience than about product or service price, according to the…
read nowStein Mart taps Oracle Cloud for merchandise planning
July 10, 2019
National specialty retailer, Stein Mart, is using Oracle technology to get a holistic view of inventory and a more streamlined merchandise planning…
read nowTesco teams with Israeli tech company to introduce cashierless stores
July 1, 2019
Tesco, a British supermarket chain, is developing technology in partnership with Israeli startup Trigo Vision to allow customers to load up shopping bags and…
read nowFriendShip drives loyalty, in-store visits with Paytronix digital CX platform
June 27, 2019
FriendShip has increased in-store visits by 5% and has seen gas purchases jump 18% it said, due to targeted pump-to-store marketing created by Paytronix as…
read nowAmazon taps Rite Aid for counter-based product delivery
June 27, 2019
Amazon is partnering with Rite Aid in a product delivery service and plans to expand to thousands of locations across the U.S.
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