Customer Service News
Amazon ownership boosting Whole Foods customer experience
June 24, 2019
Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…
read nowBest Buy puts exercise equipment on its shelves
June 24, 2019
Electronics retailer, Best Buy, is now selling exercise bikes, rowing machines and treadmills.
read nowWalmart launches yet another delivery offering
June 24, 2019
Walmart Inc. is piloting "Delivery Unlimited," a grocery subscription service consumers can sign up for monthly ($12.95) or on a yearly ($98) basis.
read nowWhat global consumers really, really want
June 20, 2019
Customers want a personalized and convenient consumer experience, according to a Verizon study conducted by Longitude that examined what consumers really want…
read nowNew York proposing law to protect consumers against data breaches
June 20, 2019
New York state legislators have approved a data protection bill, called the SHIELD Act, that would boost disclosure requirements and strengthen consumer…
read nowTarget chief apologizes for cash register crash issues
June 19, 2019
Target CEO Brian Cornell apologized to customers Wednesday about the cash register and credit card processing snafus of the past weekend, which shuttered…
read nowWalmart pilots fast lane check-out system
June 19, 2019
Walmart is reportedly piloting a fast lane check-out strategy at a Canadian store.
read nowTarget cash register issue may be a $50M loss
June 18, 2019
The two-day cash register glitch at Target stores this past weekend may end up costing the retailer about $50 million in lost sales.
read nowVisually impaired man charged with stealing from Walmart blames self-checkout kiosk
June 18, 2019
A judge has denied a motion to dismiss charges against a visually impaired man accused of concealing products during transactions at a self-checkout kiosk at a…
read nowTarget cites data center in separate weekend payment outage
June 17, 2019
Target yesterday confirmed that it was hit with a second payment system outage, one that was considerably smaller than a 2-hour store outage on Saturday, but…
read nowTarget restores in-store purchases following 2-hour disruption
June 16, 2019
Target's point-of-sale systems were back up and running after a 2-hour disruption on Saturday that left customers unable to make purchases, according to a post…
read nowAmazon sued over voice tech recording feature
June 14, 2019
Two class action lawsuits have been filed against Amazon regarding its Alexa voice technology, alleging the device is recording and storing children’s voices…
read nowTarget launches same-day ship without a membership mandate
June 13, 2019
Target shoppers can now get same-day delivery on 65,000 items as long as the order is more than $9.99.
read nowAmazon, Synchrony Bank team up on card for unbanked, those with weak credit
June 11, 2019
Amazon and Synchrony Bank are offering a new credit card called Amazon.com Store Card Credit Builder, which is similar to the retailer’s Store Card, but aimed…
read nowCircle K stores now home to DigitalMint Bitcoin ATMs
June 11, 2019
DigitalMint, a Chicago-based chain of Bitcoin ATMs and teller windows, has installed bitcoin kiosks at 20 Circle K convenience stores throughout Arizona and…
read nowKroger puts CBD items on its shelves
June 11, 2019
The biggest U.S. grocery chain will start selling cannabidiol-infused products this week at selected stores.
read nowDecathlon sporting goods retailer enters US with store featuring self-service kiosk
June 10, 2019
Decathlon, a sporting goods retailer with more than 1,500 stores in 49 countries, recently opened its first U.S. location in Emeryville, California, featuring…
read nowNEC Display Solutions wins ICXA award for BI platform
June 10, 2019
NEC Display Solutions of America has won an ICXA Elevate Award for its ALP Pro business intelligent platform at the ICX Summit, which took place from June 4 to…
read nowWalgreens, Nordstrom tapping Narvar Concierge for product pickup, return
June 7, 2019
Walgreens Co. and Nordstrom Inc. are tapping the Narvar Concierge technology to enhance customer experience within the package pick-up and return environment.
read nowFarmstead deploys predictive machine learning tech to bolster customer service
June 6, 2019
Online grocer Farmstead is leveraging predictive machine-learning models in a quest to help shoppers find new and old favorites and for faster grocery list…
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