Customer Service News
Research: Poor customer service will cause 62% of Europeans to change provider
October 29, 2008
A study commissioned by DHL Express, the world's leading international express company, has revealed that the average European consumer spends more than two…
read nowBaby food giant enhances multichannel CRM
October 28, 2008
CHICAGO — Sword ciboodle, provider of customer-oriented business software and services, announced that it is working with U.K. baby food giant Nutricia Ltd. to…
read nowFour out of 10 shoppers influenced by social media
October 28, 2008
SEATTLE — Four out of 10 consumers have made a purchase based on advertising they saw on a social media site, and 76 percent welcome advertising on social…
read nowBillpay tech coming to checkout lanes
October 16, 2008
BROOKFIELD, Wis. — Fiserv Inc., a leading provider of information technology services to the financial industry, announced it has partnered with PayScan…
read nowNCR to resell Experticity assisted selling solution
October 14, 2008
DAYTON, Ohio — NCR Corp. announced that it has signed a global reseller agreement with Experticity, the pioneer of live on-screen expert sales and customer…
read nowNRF, Retail Customer Experience announce pavilion partnership
October 14, 2008
LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…
read nowIBM publishes report on customer shopping preferences
October 9, 2008
WEST LAFAYETTE, Ind. — IBM announced the findings of a survey of nearly 4,300 U.S. and U.K. consumers that revealed insights into consumer behaviors…
read nowMen's 'shopping shrines' court lifestyle dollars
October 1, 2008
Forbes: While women are cutting back on discretionary purchases, men are still buying. According to the NPD Group, a retail market research firm, sales in…
read nowTarget upgrades info delivery with KANA
October 1, 2008
MENLO PARK, Calif. — KANA Software Inc., provider of multichannel customer-service technology, has closed a seven-figure transaction with leading retailer…
read nowOnline retailers wrestle with shipping discounts
September 24, 2008
Advertising Age: Retailers counting on online shopping to buoy sales in a tight economy are wrestling with a big problem: free shipping. In the coming…
read nowOpinion: Most loyalty programs use the wrong incentives
September 22, 2008
Wall Street Journal: The biggest problem with loyalty programs, according to two professors of management science, is that most retailers adopt a…
read nowBest Buy opens first Mobile store in Canada
September 17, 2008
(Canada) MarketNews: The store concept is focused on selling mobile phones, contracts and accessories, but there are a few differentiating factors that will…
read nowMicrosoft 'gurus' will help customer choose Vista at retail
September 10, 2008
Yahoo!: As part of its $300 million marketing campaign to promote Windows Vista, the company is planning to deploy customer service reps into major retailers…
read nowSprint takes aim at history of tepid customer service
September 8, 2008
ZDNet: Sprint, which has a shaky customer service record, wants to improve its standing with subscribers by using its reps to deliver personalized tips.
read nowStore makeover starts at Orange to improve customer care facilities
September 3, 2008
Mobile Today (U.K.): Orange is looking to boost the quality of customer service in its stores by giving new and existing stores improved customer care…
read nowGaps closing between consumer multichannel expectations, retailer readiness
August 25, 2008
COLUMBUS, Ohio — Sterling Commerce, an AT&T Inc. company, today released the results of a recent survey that shows that the gaps are closing between…
read nowUsing the VIP treatment as retail differentiator
August 24, 2008
The Age (Australia): Butlers, concierges, valets, stylists and personal assistants who will pick out a sweater for your pooch — these and more will be offered…
read nowCircuit City brings tablet PCs to the aisles
August 20, 2008
REDMOND, Wash. — Microsoft Corp. and Circuit City Stores Inc. have announced that select Circuit City stores are empowering their sales associates with tablet…
read nowThe pursuit of pampering
by James Bickers — Editor, Networld Alliance
August 17, 2008
The Lexus experience goes from the showroom to the waiting area. Result? Total luxury.
read nowNeighborhood retail making a comeback
August 17, 2008
Springfield Business Journal: During the past 50 years, the commercial development industry has followed rooftop demographics as they moved farther out on the…
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