Customer Service News
Interactivity 'the future of customer service'
January 22, 2008
Nikki Baird with Retail Systems Research identified three areas of investment that retailers have eyes on for the coming year: cross-channel care, mobility and…
read nowRetailers need to keep an ear on the phone
January 22, 2008
Scott Caldwell writes on Retail Design Diva about how retailers should keep the telephone in mind when planning their store layouts. Convenient access to…
read nowL.L. Bean No. 1 in customer service, according to NRF
January 15, 2008
NEW YORK, N.Y. — Satisfaction guaranteed is a mantra many companies live by, but customers say that none demonstrate that practice more than specialty retailer…
read nowKroger testing paperless coupons
January 13, 2008
Forbes: Some grocery chains are trying paperless, or digital, coupons. Kroger Co. is partnering with Procter & Gamble Co. to offer paperless discounts for…
read nowIBM unveils results of new retail loyalty survey
January 13, 2008
NEW YORK — IBM unveiled a new survey of 19,000 U.S. consumers which found that across multiple retail segments, only 21 percent of consumers are advocates for…
read nowARTS releases SOA blueprint for retail
January 13, 2008
NEW YORK — The Association for Retail Technology Standards, the standards division of the National Retail Federation, announced the release of the SOA…
read nowIn-store health clinics on the rise
December 27, 2007
The Arizona Republic: Health clinics located inside grocery and drug stores promise convenient health care for common ailments such as strep throat, skin…
read now'Express stores' are new grocery trend
December 26, 2007
Canadian Business: There's a new trend emerging in grocery retailing: the "express" store. These are essentially small-surface grocery stores developed for…
read nowDolce & Gabbana's secret: change with the times
December 25, 2007
Seattle Post-Intelligencer: Domenico Dolce and Stefano Gabbana are two guys who 22 years ago started with 2 million lira — about $1,500 — in their pockets and…
read nowThe Tesco-Kroger connection
December 25, 2007
Wall Street Journal: Britain's largest retailer, Tesco PLC, opened its first stores in the U.S. last month, but Americans have already gotten a taste of the…
read nowIndependent merchants fight big retailers with selection, service
December 25, 2007
The Columbus Dispatch: This season finds independent retailers across the country dealing with a new set of economic challenges even as they still contend…
read nowReport says women are 'better suited for retail jobs'
December 20, 2007
Economic Times: Some of the biggest players in Indian retail are looking to the fairer sex, especially when it comes to dealing with killer attrition blues.
read nowReport: 40 percent of shoppers rely on directional signage
December 19, 2007
A recent study conducted by M/A/R/C Research found 40 percent of shoppers rely on directional signs while shopping. The group polled almost 23,000 shoppers…
read nowRetailers: make customer experience 'more theatrical'
December 19, 2007
A new report from Datamonitor shows that retailers are seeking to win back market share by making the customers' shopping experience more theatrical, with…
read nowMeasuring and managing the customer experience
December 19, 2007
Retailers must measure, manage and improve the experiences of their customers, in order to grow their businesses effectively.
read nowInteractive signage gives power to the people
December 19, 2007
A new trend in digital signage is emerging that combines the strength of digital signs with the interactivity of digital kiosks. For many areas, such as retail…
read nowNew retail trend: 'park-your-husband lounges'
December 19, 2007
Forbes: When men accompany their ladies on a shopping trip, the last thing stores — and women — want is a nagging, bored husband. After all, the more time…
read nowBreaking the rules of retail
by James Bickers — Editor, Networld Alliance
December 19, 2007
Charging a fee for customer service? Asking shoppers to make an appointment for help? These might be the kiss of death for most retailers, but not Apple.
read nowSubscribe
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