Customer Service News
Survey: customer service trumps price
December 18, 2007
A recent benchmark survey on "The State of Retail Workforce Management," conducted by Retail Systems Research (RSR), and sponsored by Kronos Inc., indicates…
read nowPOPAI research: digital window signage increases footfall
December 18, 2007
Research commissioned by 3M and POPAI demonstrates the effectiveness of back-projecting dynamic promotional messages onto shop windows.
read nowMore gift cards going unredeemed
December 17, 2007
A Consumer Reports survey conducted in October found that among people who received a gift card during the 2006 holiday season, 27 percent of them left one or…
read nowCustomer satisfaction takes first dip in two years
December 17, 2007
Customer satisfaction is down for the first time since early 2005, according to the third quarter report of the American Customer Satisfaction Index (ACSI).
read nowWhere clothing stores really fail: the dressing room
December 16, 2007
Retail consultancy Adaptive Path recently used its blog to tear into the clothes-buying process. The main culprit: dressing rooms that don't make the shopper…
read nowJCPenney launches 'Know Before You Go' campaign
December 13, 2007
If you can't beat 'em, integrate 'em: JCPenney recently unveiled a new initiative on its Web site, "Know Before You Go," aimed at bringing the online and…
read nowPortland's Healthnotes adds products, expands beyond natural-food roots
December 11, 2007
(Portland, Ore.) Business Journal: Long a mainstay in natural-food markets, Healthnotes Inc. kiosks can now be found in mainstream grocery stores and…
read nowNike opens first NikeID Studio
December 10, 2007
Nike recently opened its first "NikeID Studio" in London, following similar installations in New York City, Paris and Osaka. The concept connects the in-store…
read nowStaples improves the experience for online shoppers
November 19, 2007
With its online channel a critical part of its growth strategy, Staples needed a commerce platform that would support and fuel its online business growth …
read nowBMW delivers high-performance customer care
November 19, 2007
Upon conducting a systematic review of its IT infrastructure, BMW Group Canada needed to find a business communications platform that would support aggressive…
read nowPep Boys revs up customer service
September 30, 2007
The automotive parts and accessories retailer required an integrated retail environment to be more responsive to customer needs.
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