Commentary: Paying attention to the Retail Rule of Six

Loyal customers are six times more likely to rebuff competitive offers, especially price-based offers.

Retail Customer Experience launches retail podcast

by James Bickers — Editor, Networld Alliance

The weekly wrap-up show will focus on the big events of the week, with food-for-thought for the days ahead.

Target may not be 'Wu-ing' shoppers with scarcity tactics

Jason Wu for Target merchandise lands on eBay instead of in shoppers' carts.

Opinion: Why Nordstrom's loyalty program is so effective

Loyalty marketing is, and should always be, much bigger than just points, thresholds or incentives.

Commentary: Why low prices kill brand loyalty

Are low prices to blame for disappearing brands?

Missoni for Target line sells out, raises questions

by James Bickers — Editor, Networld Alliance

The partnership with the Italian fashion house moved a lot of product in a short time, but may have alienated shoppers.

Opinions vary on IKEA store 'maze' layout

by Kim Williams — Reporter, NetWorld Alliance

Some think the layout is meant to be intentionally confusing.

Will new J.C. Penney logo succeed where Gap failed?

by Kim Williams — Reporter, NetWorld Alliance

The retailer's new logo uses the Helvetica font - as did the ill-fated Gap redesign.

ACSI falls: Biggest slump since 2008

Strong showings for Amazon, Netflix, Newegg, Publix, Nordstrom, Kohl's not enough to bolster satisfaction.

Is the era of the printed mail-order catalog coming to an end?

by James Bickers — Editor, Networld Alliance

JCPenney has shut down its catalog after 48 years, but other retailers are using theirs to strategic advantage.

CETW: Target exec hits the bullseye with CETWorld keynote

by Christopher Hall — w, t

Christopher Borek detailed Target's 8-point strategy for connecting with shoppers.

J.C. Penney gets 'maniacal' about digital commerce

The department store chain is looking to grow its online business by $1 billion within five years.

Retail Roundtable: Sam's Club offering SBA loans

by James Bickers — Editor, Networld Alliance

Is this a natural extension of the brand, or is the company overextending itself and getting away from its retail roots?

Macy's testing self-serve beauty concept

The concept showcases aisle displays of smaller brands, many of which are entering Macy's for the first time.

Walmart and the dawn of retail digital signage

by Christopher Hall — writer, self

A former Walmart executive gives the history of the chain's digital signage network, and looks into the future.

Survey: Low prices replace customer service as primary loyalty driver

Walmart dominated the 2010 COLLOQUY Retail Loyalty Index, in results that reflect a reality of the Great Recession.

GlobalShop 2010 roundup

by James Bickers — Editor, Networld Alliance

This year's GlobalShop event in Las Vegas was well-attended, well-staffed and full of great insights. Here's a quick recap of some of the stories we brought…

GlobalShop: Walmart on the return of retail architecture

by James Bickers — Editor, Networld Alliance

Walmart's architectural manager explains how new store designs can combat the "not in my back yard" effect.

Mobile Monday: Macy's iShop

Macy's leaves the Web site format behind with an app that lets shoppers browse inventory in the manner they choose.

Sears goes above and beyond for police widow

Old-fashioned customer service values are on display in Pennsylvania, where the retailer is coming to the aid of the wife of a fallen officer.