Five ways to reduce product returns

When customers return products, look to the source to find out why and put a stop to it.

Macy's continues tradition of extravagant holiday window displays

December 7, 2008

Atlanta Journal-Constitution: The theme of this year's display at the Herald Square flagship — which bills itself as the world's largest store and is…

Consumer desire driving green retail IT

Shoppers increasingly value transparency, sustainability when making buying decisions.

Marketing show heavy on innovation

by James Bickers — Editor, Networld Alliance

Fresh ideas from the In-Store Marketing Expo in Las Vegas.

Sears brings back layaway

November 16, 2008

HOFFMAN ESTATES, Ill. — Sears announced it will offer layaway on a wide selection of merchandise. The program was made available to shoppers on Sunday, Nov.

The cautionary lessons of Circuit City

by James Bickers — Editor, Networld Alliance

A reminder of the importance of great employees.

NFC mobile phone payments come to Latin America

November 4, 2008

PARIS — Silicon Valley-based ViVOtech announced that its provisioning software for Near Field Communication (NFC) mobile payments is being used in the first…

Wal-Mart unveils new 'understated' store design

October 30, 2008

The Atlanta Journal-Constitution: Style at a Wal-Mart used to mean a clean cut on the side of a box so customers could get their products right from the case.

Targeting attractive segments in tough times

Many shoppers are going "full spend ahead" despite the economy.

Best Buy analyzing shopper traffic with Verint

October 28, 2008

MELVILLE, N.Y. — Verint Systems Inc. announced that its Nextiva Retail Traffic Analysis solution is being used by Best Buy Co. Inc. as part of a program…

Balancing the needs of customers, investors

Rigorous inventory control can keep both parties satisfied.

Do customers want to haggle?

Is the "garage sale interaction" appealing to today's shopper?

Kmart revives layaway in prep for a tight holiday season

October 16, 2008

Brandweek: Kmart has launched a campaign that positions the company as the only mass discount retailer to offer a layaway service. The hope is to drive sales…

NCR unveils SelfServ 60 line

The company pulls the sheet off its new point-of-decision kiosk.

NCR to resell Experticity assisted selling solution

October 14, 2008

DAYTON, Ohio — NCR Corp. announced that it has signed a global reseller agreement with Experticity, the pioneer of live on-screen expert sales and customer…

NRF, Retail Customer Experience announce pavilion partnership

October 14, 2008

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…

IBM publishes report on customer shopping preferences

October 9, 2008

WEST LAFAYETTE, Ind. — IBM announced the findings of a survey of nearly 4,300 U.S. and U.K. consumers that revealed insights into consumer behaviors…

More than half of retailers considering mobile contactless payments

October 9, 2008

BOSTON — Aberdeen, a Harte-Hanks Company, surveyed 180 companies to outline the implications and trends related to proximity mobile payments. Retail…

KioskCom Europe: Lines blur between digital signs, kiosks

Integrated touchscreens, networked signage hint at convergence.

Survey: Shoppers will flee an unclean store

October 7, 2008

DALLAS — A study conducted by M/A/R/C Research found that as many as 18 percent of shoppers would discontinue shopping at a particular store if they believe…