Web tools to help reach customers

by Tracy Kitten — Editor, AMC

Retailers use Web tools to localize content and touch a broader audience.

iPhone used to hook customers

Innovation must meet standard etiquette and privacy best practices.

The power of virtual shopping

by Tracy Kitten — Editor, AMC

Virtual environments allow retailers to test new store strategies.

Customer-centric planning

Retailers must look at touchpoints from the shopper's point of view.

Retailing to the digital native

by James Bickers — Editor, Networld Alliance

A new type of shopper requires a new level of engagement.

Creating a brand with a life of its own

Cultivating the customer passion that top brands enjoy.

Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

Building the perfect survey

Best-practices for crafting a survey that customers will complete.

Social e-commerce taps voice of shopper

Web 2.0 connectivity changes the game for online retail.

Think globally, sell locally

Ethnic products reach a larger audience than ever before.

Learning from in-store traffic patterns

Cutting-edge technology shows how well merchandising is working.

Search essential to online retail

Many e-commerce sites aren't taking full advantage of site search.

Hiring Millennials requires openness, immediacy

Expert offers tips on getting the most out of young employees.

'The year of digital media' for NCR

by Tracy Kitten — Editor, AMC

NCR touted 2008 as the year of change for self-service.

Eye kiosk stands above KioskCom crowd

SoloHealth's EyeSite sweeps Self Service awards.

Making multi-channel make sense

by James Bickers — Editor, Networld Alliance

Creating consistent experiences is crucial.

Mystery shopping changes with the times

by James Bickers — Editor, Networld Alliance

Hidden cameras, online reporting update the venerable tool.

GlobalShop goes green

by James Bickers — Editor, Networld Alliance

Designed-in technology, green products this year's big emphases.

Trade shows converge on Vegas

The Digital Signage Show debuts in April.

Personas connect retailers, shoppers

by James Bickers — Editor, Networld Alliance

Fictional customers can lead to real-world improvements.