E-commerce Features
Walmart Store No 8 incubator advances VR strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start…
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Rent the Runway taps kiosks, scanners to boost in-store digital experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.
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CVS Health all about the customer, seamless retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
CVS Health Executive VP and President Helena Foulkes shares insight on the retailer's multi-pronged strategy to boost the customer experience and meet every…
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Authenticity, change big focus points for retail start-up entrepreneurs
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While five company founders sell everything from beauty products and pizza to retail items and ice cream, they share similar goals when it comes to delivering…
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Amazon Go disrupts, re-invents, elevates the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits…
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Why Levi's isn't acting its age when it comes to retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.
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Walmart chief: Retail is about change, customer experience a team sport
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed…
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Frictionless online payment remains elusive for retailers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail…
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'Grocery on wheels' may be supermarket delivery game changer
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the…
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Why Amazon may lose its influencer title in 2018
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the ecommerce retailer won top shopping destination this past holiday season, and dozens of headlines related its innovations, Amazon is not immune to…
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Industry experts offer up 2018 predictions on retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…
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2017 retail influencer: Amazon
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…
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2017 in review: Walmart, Buffet, Target led top read news
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.
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Best Buy embraces innovative tech to deliver a richer customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…
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Wayfair advances AR strategy with mobile app 3D feature
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…
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AT&T retail chief talks customer experience and why there is no retail apocalypse
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…
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S&S Firepits ignites a quality customer experience with app-based delivery
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
S&S Firepits sells custom-made steel fire pits and delivery costs were nearly triple a firepit's sales tag. But then the Georgia-based retailer found a…
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Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…
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Talking With: Verifone chief Joe Mach about retail customer experience strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…
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Harry & David pumps up brand, mobile, social to enhance customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…
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