E-commerce News & Media
OpinionLab adds auto-translate feature to VOC platform
February 1, 2011
OpinionLab, developer of voice-of-customer (VOC) listening technologies, has unveiled a major enhancement to its feedback-translation tool, enabling companies…
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Retail Exec Q&A: Steve Swasey of Netflix
by James Bickers — Editor, Networld Alliance
The entertainment giant discusses streaming media, and its plans for a DVD-free future.
read nowRichRelevance unveils open-source retail personalization testing tool
January 31, 2011
RichRelevance, a provider of e-commerce personalization for retail, today introduced RecLab, a new open-source project designed to spur innovation in retail…
read nowShopatron adds new features to e-commerce suite
January 12, 2011
Shopatron has unveiled Shopatron 3.0, promising an upgraded customer experience that will lead to increased sales. This announcement comes after months of…
read nowSurvey: Shipment tracking, live chat most desired e-commerce features
January 3, 2011
Online service provider Limelight Networks has announced the results of a survey of 1,600 consumers. Limelight Networks sought to determine what customers…
read nowDrugstore.com uses live chat, email management to improve customer experience, revenue
Drugstore.com utilizes a solution from RightNow Service, which includes Web self-service, agent desktop, live chat, email management and voice for order…
download now2011 Retail Customer Experience Top 100
Discover the companies, issues and trend that are impacting retail in 2011.
Presented by RetailCustomerExperience.com
download nowOnline retail survey: Customer satisfaction has dropped
December 28, 2010
ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 4…
read nowMost standard shipping deadlines for Christmas delivery expiring this week
December 12, 2010
Santa may only need one night to do his job, but online retailers need a little more time to get theirs done. According to Shop.org's eHoliday Survey…
read nowOnline shoppers more satisfied with price this holiday season
December 6, 2010
ForeSee Results' weekly benchmark of shopper satisfaction with online retailers during the holidays suggests that holiday shoppers are more satisfied with…
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A View into Your Holiday Morning
by Lisa Biank Fasig — Director, JZMcBride and Associates
Regardless of the Black Friday hype, the holiday shopping season still has a long way to go. After all, the Saturday before Christmas is often the busiest…
read nowGomez launches Retail User Experience Index
November 29, 2010
Gomez, the web performance division of Compuware Corp., has introduced the Gomez Retail UX (User Experience) Index. The UX Index is a view into the aggregate…
read nowNetshoes launches customized web shopping experience
November 23, 2010
ATG, a provider of cross-channel commerce solutions, announced that Brazilian sports retailer Netshoes has successfully completed the re-platform and re-launch…
read nowOld Navy launches 'virtual Black Friday' in Facebook game
November 22, 2010
CrowdStar and Sibblingz, which provide platforms for building social games, today announced the launch of an in-game Old Navy branded virtual store for the…
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The holiday retail frenzy begins, but what about long-term loyalty?
by Sharon Goldman — Senior Director, COLLOQUY
Every year, the holiday retail frenzy seems to start earlier and earlier. This time around, it seemed like the Halloween decorations weren't even put up before…
read nowGoogle adds local product search
by James Bickers — Editor, Networld Alliance
November 14, 2010
Google has added local availability results to its product search, the company announced today on its retail blog. In the works since March, the service lets…
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The five online commerce features that create loyalty
Product images, speedy search among the most desired features for online shoppers.
read nowLuxury and designer brands finding more success online
October 21, 2010
According to the newly released "Trend Report: Luxury & Designer Brands Online" — a study of 20 online fashion brands released recently by PM Digital and…
read nowWalgreens picks Bazaarvoice for social commerce strategy
October 19, 2010
Bazaarvoice, a provider of hosted social commerce applications that drive sales, recently announced that Walgreens has selected its social commerce platform…
read nowStudy: Online retailers ramping up global expansion efforts
September 27, 2010
The new frontier in online retailing lies across international borders as U.S. companies attempt to capitalize on the growing demands of foreign consumers.
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