Harvard Book Store simulates window-shopping online – and does it well

by James Bickers — Editor, Networld Alliance

Two years ago, Amazon tried something called Windowshop, an interactive Web app that aimed to make the online book-browsing experience more like the in-store…

Delvinia Dig report focuses on future of retail

February 24, 2011

The latest "Dig" report from Delvinia, a Canadian digital strategy and customer experience design firm, indicates the growing influence of digitally savvy…

Digby brings In-Store Mobile Module to retailers

February 23, 2011

Digby, provider of mobile commerce for top retail brands, announced today the launch of the Digby In-store Mobile Module, a new feature that enables retailers…

Retailers review the role of stores as multi-channel booms

February 22, 2011

An increasing number of consumers are researching products in bricks-and-mortar retail stores before purchasing online, according to new research by Deloitte…

Amazon offering unlimited instant streaming to Prime members

February 22, 2011

According to WSJ.com Market Watch, Amazon announced yesterday that it is now offering unlimited instant video-streaming of movies and TV shows at no additional…

Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues…

Survey: Majority of consumers resist registering online, prefer social sign-in

75 percent of consumers will alter behavior when faced with traditional website registration.

Buy.com launches social shopping platform

February 3, 2011

Buy.com said its ShopTogether Community is a platform that allows shoppers to "virtually" share shopping experiences in real-time.

OpinionLab adds auto-translate feature to VOC platform

February 1, 2011

OpinionLab, developer of voice-of-customer (VOC) listening technologies, has unveiled a major enhancement to its feedback-translation tool, enabling companies…

Retail Exec Q&A: Steve Swasey of Netflix

by James Bickers — Editor, Networld Alliance

The entertainment giant discusses streaming media, and its plans for a DVD-free future.

RichRelevance unveils open-source retail personalization testing tool

January 31, 2011

RichRelevance, a provider of e-commerce personalization for retail, today introduced RecLab, a new open-source project designed to spur innovation in retail…

Shopatron adds new features to e-commerce suite

January 12, 2011

Shopatron has unveiled Shopatron 3.0, promising an upgraded customer experience that will lead to increased sales. This announcement comes after months of…

Survey: Shipment tracking, live chat most desired e-commerce features

January 3, 2011

Online service provider Limelight Networks has announced the results of a survey of 1,600 consumers. Limelight Networks sought to determine what customers…

Drugstore.com uses live chat, email management to improve customer experience, revenue

Drugstore.com utilizes a solution from RightNow Service, which includes Web self-service, agent desktop, live chat, email management and voice for order…

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Online retail survey: Customer satisfaction has dropped

December 28, 2010

ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 4…

Most standard shipping deadlines for Christmas delivery expiring this week

December 12, 2010

Santa may only need one night to do his job, but online retailers need a little more time to get theirs done. According to Shop.org's eHoliday Survey…

Online shoppers more satisfied with price this holiday season

December 6, 2010

ForeSee Results' weekly benchmark of shopper satisfaction with online retailers during the holidays suggests that holiday shoppers are more satisfied with…

A View into Your Holiday Morning

by Lisa Biank Fasig — Director, JZMcBride and Associates

Regardless of the Black Friday hype, the holiday shopping season still has a long way to go. After all, the Saturday before Christmas is often the busiest…

Gomez launches Retail User Experience Index

November 29, 2010

Gomez, the web performance division of Compuware Corp., has introduced the Gomez Retail UX (User Experience) Index. The UX Index is a view into the aggregate…