What Facebook's 'Want' button means for retailers

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Facebook is adding a WANT button in addition to other interface changes. Knowing what shoppers want before they buy it is a big deal for everyone.

CustomInk fuels revenue growth by putting uncensored customer reviews on their home page

by Jeanne Bliss — Founder, CustomerBliss

In this era of social media, companies who embrace customer feedback and "believe" the words of their customers earn the right to growth. They realize that…

One-third of consumers say they will spend more online than in-store this holiday season

September 20, 2011

ThreatMetrix, a provider of cloud-based fraud prevention solutions that do not require personally identifiable information (PII), today announced results of a…

Quidsi launches new online toy destination YoYo.com

September 20, 2011

Quidsi, Inc., parent company to Diapers.com, Soap.com, BeautyBar.com and Wag.com, has announced the launch of its online toy store, YoYo.com. According to the…

Three reasons you should not sell your products through Amazon

Merchants who sell their products through Amazon complain that it's very hard to kick the habit.

IBM expands cloud delivery of its Smarter Commerce initiative

September 19, 2011

IBM today announced new cloud and on-premise offerings that will help organizations respond automatically to shifting consumer and business trends. The new…

New Stein Mart campaign features heavy social focus

September 14, 2011

National discount department store Stein Mart, in partnership with its new ad agency, ArnoldNYC, this week announced the launch of "Love at First Find," a…

New online shopper study shows the value of Facebook, Twitter, Google

Fewer shoppers come from Twitter than anywhere else, but they spend more per order than anyone.

Miami Dolphins relaunches its online fan shop

September 13, 2011

Centerplate, a hospitality partner to North America's premier sports and entertainment venues, has partnered with Dreams Inc., a technology driven…

Subway named an initial Openbucks' gift card payment partner

September 13, 2011

Openbucks launched its Gift Card Payment Network at TechCrunch Disrupt, a technology-focused conference taking place this week in San Francisco.

Three tactics for reducing shopping cart abandonment

Shipping-to-value ratio, critical price points have a big impact on why online shoppers back out of a purchase.

Demandware unveils new open commerce APIs

September 11, 2011

Demandware Inc., a provider of on-demand ecommerce, has announced its new Open Commerce APIs that are designed to empower its clients and partners to quickly…

Toys R Us adds family and friends pick-up to online store

September 11, 2011

Toys R Us, which operates 870 retail stores and an e-commerce website, has expanded the capabilities of its "Buy Online, Pick Up In Store" program. Shoppers at…

Starmount releases version 2.0 of its mobile POS

September 8, 2011

Austin, Texas-based Starmount, a provider of software for the retail space, announced today it has released Starmount Engage 2.0, an update to its Starmount…

Global Bay, Epicor partner on mobile retail software suite

September 6, 2011

Epicor Software Corporation, a provider of business software solutions for manufacturing, distribution, retail and services organizations, and Global Bay…

Shop.org announces new board of directors members

September 5, 2011

Shop.org today announced the addition of six members to its board of directors and welcomed back three incumbents. The new and returning board members will…

Same visual search used by eBay and Art.com now available to any site

September 5, 2011

Picitup, a developer and provider of computer vision solutions, has announced the launch of PicCommerce, a suite which adds visual shopping functionally to any…

Google Analytics unveils Multi-Channel Funnel

Five new reports significantly expand retailers' ability to see how shoppers came to their site.

Best Buy becomes first branded store inside Facebook game CityVille

August 31, 2011

Best Buy and Zynga have announced a partnership that integrates the first retail branded store into Zynga's CityVille, the largest game on Facebook according…

Retail Customer Experience publishes best practices guide for multichannel integration

August 31, 2011

Retail Customer Experience has announced the publication of "Best Practices: Multichannel Integration," a new 25-page report.