How leaders in e-commerce deliver exceptional customer experience

by Megan Higgins — VP and GM, eCommerce and Marketplaces, Avalara

Megan Higgins, VP and GM, e-commerce and marketplaces, Avalara, shares that when it comes to expectations, consumers will continue to raise the bar, creating a…

Traditional vs. frictionless payments: Will customers trade security for convenience?

by Pat Shea — Editor, Networld Media

Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…

Online stationery retailer taps Kameleoon to boost visitor experience

July 23, 2020

Papier, an online stationery e-commerce store, is deploying Kameleoon technology to enhance the online customer experience and to be more nimble to react to…

Watch out, Amazon. Walmart is back in the game, thanks to Shopify

by Timothy Breslin

Tim Breslin, CTO of O3 World, shares his insight on the Walmart/Shopify partnership and how it will help Walmart stay competitive with Amazon.

Amazon Prime Day may happen in October

July 21, 2020

The coronavirus pandemic is prompting Amazon to once again reschedule its annual Prime Day shopping event.

Retailers struggling with inventory stock, profitability challenges

July 20, 2020

The average order value from U.S. online purchases has dropped to its lowest level since the coronavirus pandemic hit at the end of March and it's having a big…

Why retailers should focus on selling, let experts do the securing

by Christos Kalantzis

Christos Kalantzis, senior vice president of technology at SecurityScorecard, explains why retailers striving to protect customer digital safety and brand…

Payments in retail: The importance of creating integrated solutions amid COVID-19

Rich Aberman, co-founder and chief product officer, Integrated Banking at WePay, maps out the many innovative payment options and systems retailers can tap and…

ACI Worldwide says global e-commerce up 28% in June

July 14, 2020

Global e-commerce sales rose 28% in June, according to ACI Worldwide, marking the largest year-over-year increase since the beginning of the COVID-19 outbreak.

4 ways loyalty programs can drive digital engagement

These days, if retailers aren’t leveraging loyalty programs to connect with their hard-won customers, they’re missing out on opportunities to boost much-needed…

Presented by RetailCustomerExperience.com

Capgemini digital retail leader shares dos, don'ts and workforce management tips

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…

Online consumer behavior differs among generations

July 10, 2020

Online shopping during the ongoing coronavirus pandemic reveals different shopping behaviors by different generations of consumers, according to a PFS and…

Grocers online business model needs work, reveals report

July 9, 2020

The COVID-19 pandemic is pushing greater numbers of consumers to online grocery shopping and grocers need to improve the e-commerce channel experience…

Pier 1 lives on online

July 9, 2020

While a bankruptcy action is shuttering physical store locations for Pier 1, the retail brand will keep an online presence after selling the rights to its…

Walmart prepping Amazon-like membership strategy

July 8, 2020

Walmart is reportedly getting its own subscription service, called Walmart+, ready for launch and it's being viewed as a direct competitor service to Amazon's…

How AI solutions are helping online retail thrive in the new normal

by Aparajeeta Das

Aparajeeta Das, CEO of Cloudhiti Inc., explains how integrating AI into online store not only provides a seamless experience for users, but the delivers…

COVID-19 proving rewarding to Wayfair

July 1, 2020

Not many retailers can boast about doing well during the ongoing coronavirus but over at Wayfair business is booming.

A look at retail's top 7 trends

June 23, 2020

E-commerce, convenience and a changing brick-and-mortar shopping environment are among the top seven trends in retail today, according to a Deloitte report…

Mastercard survey shows global surge in digital payments

June 22, 2020

Mastercard Inc. released a study showing consumers worldwide are using contactless and other digital payments at record levels and moving away from cash due to…

618 proves to be a winning date for Alibaba, JD.com

June 22, 2020

The annual online shopping event, 618, (so named for the June 18 date it occurs), drew billions in sales for Chinese e-commerce leaders JD.com and Alibaba.