Payments in retail: The importance of creating integrated solutions amid COVID-19

Rich Aberman, co-founder and chief product officer, Integrated Banking at WePay, maps out the many innovative payment options and systems retailers can tap and…

ACI Worldwide says global e-commerce up 28% in June

July 14, 2020

Global e-commerce sales rose 28% in June, according to ACI Worldwide, marking the largest year-over-year increase since the beginning of the COVID-19 outbreak.

4 ways loyalty programs can drive digital engagement

These days, if retailers aren’t leveraging loyalty programs to connect with their hard-won customers, they’re missing out on opportunities to boost much-needed…

Presented by RetailCustomerExperience.com

Capgemini digital retail leader shares dos, don'ts and workforce management tips

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…

Online consumer behavior differs among generations

July 10, 2020

Online shopping during the ongoing coronavirus pandemic reveals different shopping behaviors by different generations of consumers, according to a PFS and…

Grocers online business model needs work, reveals report

July 9, 2020

The COVID-19 pandemic is pushing greater numbers of consumers to online grocery shopping and grocers need to improve the e-commerce channel experience…

Pier 1 lives on online

July 9, 2020

While a bankruptcy action is shuttering physical store locations for Pier 1, the retail brand will keep an online presence after selling the rights to its…

Walmart prepping Amazon-like membership strategy

July 8, 2020

Walmart is reportedly getting its own subscription service, called Walmart+, ready for launch and it's being viewed as a direct competitor service to Amazon's…

How AI solutions are helping online retail thrive in the new normal

by Aparajeeta Das

Aparajeeta Das, CEO of Cloudhiti Inc., explains how integrating AI into online store not only provides a seamless experience for users, but the delivers…

COVID-19 proving rewarding to Wayfair

July 1, 2020

Not many retailers can boast about doing well during the ongoing coronavirus but over at Wayfair business is booming.

A look at retail's top 7 trends

June 23, 2020

E-commerce, convenience and a changing brick-and-mortar shopping environment are among the top seven trends in retail today, according to a Deloitte report…

Mastercard survey shows global surge in digital payments

June 22, 2020

Mastercard Inc. released a study showing consumers worldwide are using contactless and other digital payments at record levels and moving away from cash due to…

618 proves to be a winning date for Alibaba, JD.com

June 22, 2020

The annual online shopping event, 618, (so named for the June 18 date it occurs), drew billions in sales for Chinese e-commerce leaders JD.com and Alibaba.

To boost the customer experience increase departmental collaboration

by Joe Schultz — Vice President of Sales, Harbor Industries

Joe Schultz, vice president of sales at Harbor Retail, explains why to be successful retailers need to build a sense of collaboration and camaraderie and…

Walmart launches marketplace with Shopify partnership

June 15, 2020

Walmart and Shopify are partnering on the retailer's newest selling platform called Walmart Marketplace.

Fashion group reports big loss due to coronavirus pandemic

June 10, 2020

Inditex, the biggest fashion group in the world, is reporting a $465 million net loss for February through April and the COVID-19 pandemic is the big reason…

Instacart, C&S Wholesale Grocers team up online, same-day delivery

June 9, 2020

C&S Wholesale Grovcers, Inc., the biggest grocery supplier in the U.S., is partnering with online grocery delivery service Instacart to provide e-commerce…

E-commerce sales spiked big in May

June 8, 2020

May brought an 81% increase in retail e-commerce sales and several segments benefited from triple-digit year-on-year growth.

Citizen protests force Amazon to close hubs, Target to shutter stores

June 1, 2020

Protest demonstrations regarding the recent death of George Floyd, who died while being arrested by police in Minnesota, prompted Amazon to close hubs in…

Following COVID-19: How coronavirus pandemic is impacting retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Here's the latest news on how COVID-19, the coronavirus pandemic, is impacting the retail industry from store closings to payment trends.