As back-to-school looms: What retailers need to know to be ready year-round

Velocity Worldwide CEO Enda McShane explains why retailers must be conscious of the need to have actionable insights into who customers are, why they shop, and…

Study: Small retailers are making money on online marketplaces

August 4, 2017

Over 60 percent of small to mid-size businesses are attributing half, or more, of their ecommerce sales to Amazon and other online marketplaces, according to a…

Chris Petersen: Forget the 4Ps … 4Cs are not enough … the new 4Es of retail

by Chris Petersen — Owner, IMS

Chris Petersen explains how and why raditional retail has transformed from product-centric to people-based.

Abercrombie & Fitch aims to make a splash in China ecommerce

July 26, 2017

Abercrombie & Fitch will launch its flagship brand and kids lines on Alibab Group's Tmall webite on July 26 in an effort to spur international sales in…

Back-to-school spend will hit $83.6B, claims report

July 21, 2017

A confident consumer base and increasing school enrollment will likely drive back-to-school spending to the second top spending level in history, according to…

Shoppers moving to mobile: Where retailers fall short with m-commerce experiences

Dan Carney, senior vice president of operations at Limelight Networks, explains how mobile devices are having broad implications across the retail landscape…

Pet retailer deploys IBM MobileFirst to simplify purchase journey

July 20, 2017

The U.K.-based Pets at Home is launching Sales Assist, an IBM MobileFirst for iOS app for iPad, to drive a simpler purchase process across its 440 stores.

Chatbots gaining popularity with consumers, especially millennials

July 19, 2017

One quarter of U.S. consumers are using a chatbot on a daily basis, and that figure spikes to 40 percent among the millennial generation.

A few changes coming in back-to-school shopping season

July 19, 2017

Mass merchants will benefit most during this year's back-to-school shopping season, and department stores will likely see a decline in consumer traffic…

To compete with Amazon, retailers must focus on mobile experience

The beverage alcohol industry in particular might fall victim to Amazon's takeover of Whole Foods.

Why you need to put yourself in your customers’ shoes…or pants…or jackets

Denise DeSisto, VP, marketing automation and product innovation at Customer Portfolios, says every retailer's goal must be to keep customers at the center of a…

JCPenney launching new toy shops in stores and online

July 17, 2017

New toy shops are coming to JCPenney shoppers whether they're browsing brick-and-mortar locations or jumping online to shop.

Amazon both friend and foe to retailers

July 14, 2017

While Amazon has long been described as the traditional retail killer, competing retailers view the ecommerce giant as both a foe and a friend — the latter…

Neiman Marcus, HMSHost, b8ta talk designing the retail digital store

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the store with digital in mind.

Webinar: How to tap mobile, personalization to drive a seamless customer journey

A one-hour free webinar on July 27, hosted by Adobe, will offer actionable insights and tips for retailers striving to craft a successful customer journey.

Research: Lifestage and lifestyle play big roles in consumer path to purchase

July 11, 2017

Family, childhood experiences and external influences all play a role in the consumer's path to purchase, according to new Alliance Data research.

True Fit boosts personalization with new shopping capability

July 10, 2017

The data-driven personalization platform True Fit has boosted its capabilities with a "Shop for Others" function that lets users build additional profiles for…

Amazon's annual Prime Day boasts big international expansion

July 7, 2017

The third annual Prime Day at Amazon.com, happening July 10, will now be available to China, India and Mexico consumers as Amazon's total global audience is 1…

Consumers willing to pay for a good customer experience, claims new study

July 7, 2017

Eight out of 10 consumers are willing to pay more for better customer experience, according to a new Capgemini study.

Target goes to the mat with mattress startup

July 6, 2017

Shoppers browsing Target's aisles can now check out Casper Mattress mattresses and bedding as the retailer is teaming up with the start-up to sell its wares.