E-commerce News & Media
Research: Lifestage and lifestyle play big roles in consumer path to purchase
July 11, 2017
Family, childhood experiences and external influences all play a role in the consumer's path to purchase, according to new Alliance Data research.
read nowTrue Fit boosts personalization with new shopping capability
July 10, 2017
The data-driven personalization platform True Fit has boosted its capabilities with a "Shop for Others" function that lets users build additional profiles for…
read nowAmazon's annual Prime Day boasts big international expansion
July 7, 2017
The third annual Prime Day at Amazon.com, happening July 10, will now be available to China, India and Mexico consumers as Amazon's total global audience is 1…
read nowConsumers willing to pay for a good customer experience, claims new study
July 7, 2017
Eight out of 10 consumers are willing to pay more for better customer experience, according to a new Capgemini study.
read nowTarget goes to the mat with mattress startup
July 6, 2017
Shoppers browsing Target's aisles can now check out Casper Mattress mattresses and bedding as the retailer is teaming up with the start-up to sell its wares.
read now
Amazon's Whole Foods deal proves the 'retail mullet' is the future of grocery
ForeSee's Eric Feinberg provides his take on Amazon's multi-billion dollar acquisition of Whole Foods. As he writes, surprisingly not much has been said about…
read nowOnline clothing startup unveils brick-and-mortar strategy
June 30, 2017
Despite reports claiming the omnichannel may soon go the way of the dinosaur, an upcoming online retailer plans to move into the brick-and-mortar realm.
read now
Why we need to talk about the retail evolution, not the retail apocalypse
In the end, the retail evolution is all about the customer. Being tech-savvy, shoppers want their shopping experience to reflect their daily life: a mix of…
read now
Verizon: Retail customer experience is all about the human conversation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…
read now
Talking With: The White Company and its retail customer experience strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience…
read nowMany consumers not feeling much of anything when shopping, claims report
June 27, 2017
More than one third of consumers are feeling nothing when shopping in the brick-and-mortar environment, although 20 percent feel "excited," during the shopping…
read now
Why mobile is playing a starring role in creating a seamless customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of…
read nowIkea building AR app with Apple's help
June 23, 2017
When it comes to augmented reality, Apple CEO Tim Cook is a huge fan.
read nowAmazon debuts free 'try at home' apparel service
June 23, 2017
Not one to stand idle Amazon is advancing its game in the online and fashion apparel business and debuting a new service that lets shoppers try on and return…
read now
Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.
read now
Millennials weigh in on how they shop
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial…
read nowReport: Omnichannel retailers will likely be operating one channel by 2027
June 20, 2017
If a new research report proves correct, there won't be many omnichannel retailers operating at the close of the next decade.
read nowDermstore, Calendars.com boost sales with customer segmentation platform
June 19, 2017
Calendars.com and Dermstore are enjoying a 2 percent sales boost and a 10x-lift in return on advertising spend following a deployment of Custora's Segmentation…
read nowOnline shoppers heading abroad to get best product price
June 19, 2017
A new UPS study reports U.S. online shoppers have no qualms about doing business with international retail sites if they can get a better price.
read nowAmazon makes a statement with bid to buy Whole Foods for $13.7B
June 16, 2017
Amazon appears poised to change the grocery business in a big way as the e-commerce giant Friday announced plans to buy Whole Foods Market in a deal valued at…
read now