E-commerce News & Media
Walmart: We’re going to make shopping easier than ever
November 3, 2015
Retailer expects a huge wave of mobile devices hitting its online store this season.
read nowAmazon kicks off Black Friday weeks ahead of top shopping day
November 2, 2015
Amazon is setting its own Black Friday season, by kicking off holiday deals as November arrives.
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ICX Symposium: The customer experience is about technology + emotion
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not…
read nowSears launches service melding online shopping with in-store expertise
October 27, 2015
Online consumers seeking home appliance insight can now easily connect with knowledgeable associates with in-store appointment service.
read nowConsumers will spend more holiday shopping online and spend more money this year
October 26, 2015
This holiday season consumer will be shopping online more than last year and spending more than in 2014.
read nowStudy: Millennial males are most active online wine shopper
October 22, 2015
What's most surprising is that the top online wine shopper demographic is also the most active brick-and-mortar wine consumer as well.
read nowAmazon expands free Prime same-day delivery into Chicago, Orlando
October 21, 2015
Amazon will now be serving up free same-day delivery into more than 750 cities and towns.
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FCES2015: Going mobile no longer ‘if’ or ‘when’ but ‘now’
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mobile is the most effective way to serve the millennial segment.
read nowPoor inventory control equates to shopper disappointment, lost sales for retailers
October 12, 2015
A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of…
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Holiday shoppers not so confident in Black Friday sales, shopping early this year
October 12, 2015
Consumers are holiday shopping earlier than ever and aren’t banking on Black Friday and Cyber Monday for making bulk purchases.
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Jet jettisons membership fee citing bigger than expected sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Jet.com drops membership fee just as initial free three-month subscription time frame comes to a close.
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Why technology collaboration, integration are key for online retail success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to…
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5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.
read nowStudy: Consumer loyalty is a pretty fickle thing
October 2, 2015
Consumers will jump ship for better security, convenient payment options and alluring discounts.
read nowKohl’s propels omnichannel, digital strategy to make shopping easier than ever
September 29, 2015
Kohl’s is launching a slew of omnichannel and digital strategies aimed at making shopping online and at its brick-and-mortar location easier than ever.
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Will the future of retail be place, purple fairy dust or prime?
by Chris Petersen — Owner, IMS
The battle for core customers is heating up on many fronts
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DirectBuy debuts app to drive consumer website access, product sales
September 25, 2015
New mobile app features unique product recommendation service.
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Online personal touch can prove as elusive as finding boat sneakers in the fall
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.
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Creating a personal experience: Misconceptions, why data is a critical element
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the…
read nowHoliday shopping season underway but big consumer wave hasn't hit just yet
September 18, 2015
The good news for retailers who haven’t yet geared up for the big holiday sales push is that more than half, 55 percent, won’t be anywhere near done with…
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