Kate Spade, Zappos fight showrooming with iPad kiosks

March 29, 2013

ArmorActive's iPad kiosks are taking aim at showroomers. The company behind the enclosures announced that its products were recently deployed at Kate Spade…

Babies 'R' Us announces partnership with parenting website

March 28, 2013

Babies"R"Us and Heidi Murkoff's pregnancy and parenting website today announced that they have entered into a strategic partnership to offer expectant moms…

Shopper turned delivery person? Walmart considers crowd-sourcing

March 28, 2013

Walmart may soon be crowd-sourcing shoppers for delivery services. According to an article on nbcnews.com, Walmart shoppers could tell the retailer where they…

Amazon's VP of mobile shopping stresses importance of speed

March 27, 2013

Amazon's Sam Hall wants shoppers to go from "wanting to buying in 30 seconds." As the Internet giant's VP of mobile shopping, Hall is in charge of a growing…

Walmart announces plans for in-store lockers, expanded fulfillment network

March 27, 2013

Walmart Stores Inc. said on Tuesday it would start using its stores to get Internet orders to customers faster, as the world's largest retailer faces…

Walmart's secret sauce: How the largest survives and thrives

by Chris Petersen — Owner, IMS

Amazon and omni-channel are sexy topics that grab a lot of retail press. But at the end of the day, Walmart is the largest retailer on the planet, and the…

Aussie store fights showrooming with $5 'just looking fee'

March 26, 2013

A specialty food store in Brisbane, Australia, has come up with a way to combat showrooming, and a photo of its strategy has gone viral on Reddit. 

Americans won't pay for same-day delivery ... or will they?

New research reinforces the premise that online shoppers expect free shipping.

Oscar de la Renta brings True Fit to online shoppers

March 21, 2013

Oscar de la Renta is refreshing the customer experience on its e-commerce site by offering personalized shopping and fitting profiles with True Fit technology…

Amazon gets the press, but Alibaba and Asia are surging in online sales

by Chris Petersen — Owner, IMS

Come and meet Chris at this year's Retail Customer Experience Executive Summit! Registration is now open, and early-bird pricing is in effect.

Insights from eGain to lead multichannel strategy at JD Williams

March 20, 2013

Customer engagement solution provider eGain announced today that it was chosen by U.K. retailer JD Williams to lead its multichannel strategy. JD Williams…

Walmart CFO announces plans for fulfillment centers

March 19, 2013

During a presentation at last week's Bank of America Merrill Lynch Consumer and Retail Conference, Walmart's CFO Charles Holley said developing a "next…

Cali store using robotics to compete with online retailers

March 19, 2013

For former Amazon executive Nadia Shouraboura, jeans and robotics are proving a successful combination. An article in the Seattle Times features Shouraboura's…

Forrester predicts an e-commerce boom

March 13, 2013

E-commerce is expected to increase 13 percent to $262 billion this year, according to technology and market research firm Forrester.

ShopCube gamifies the online retail experience

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The e-commerce platform attempts to create a new category of online retail that caters to the casual gamer.

Study finds racial differences in mobile aptitude

March 11, 2013

Black consumers 18 and older are more mobile-minded than the general population and appear to be on the leading edge of engagement when it comes to using their…

Rent The Runway, the 'Netflix for fashion,' secures more funding

March 11, 2013

Rent The Runway, the website that lets users rent designer clothes, accessories and jewelry, has secured an additional $4.4 million in funding, bringing the…

Target launches accelerator program for mobile developers

March 7, 2013

Target has taken a serious interest in developing new consumer-facing applications. According to TechCrunch, the retailer announced the "Target Retail…

Study finds consumers lack interest in same-day delivery

March 5, 2013

Retailers can scale back their efforts to offer same-day delivery to online customers. A new study from The Boston Consulting Group found that free delivery…

Tesco attempts to tackle Amazon with new online entertainment venture

March 4, 2013

The European retail giant Tesco is gearing up for a head-to-head services battle against Amazon. According to an article on telegraph.co.uk, Tesco is tackling…