A better retail customer experience starts with a better employee experience

by Assad Lazarus — Chief Commercial Officer, Purchasing Power

By addressing team members’ core concerns retailers can lay the groundwork for an in-store experience that keeps customers returning.

Retail job openings lead to increasing candidate demand

October 31, 2024

Overall job openings in retail are at a higher level than a year ago though hiring is down.

Home Depot leaders will hit store floors each quarter

October 31, 2024

Home Depot is requiring its corporate employees to work an eight-hour retail shift once a quarter.

National Retail Solutions (NRS) Launches "Marty's Minutes, C-Store Basics 101" Video Series

National Retail Solutions (NRS), a leading provider of point-of-sale (POS) systems and merchant services for independent retailers, is excited to announce the…

Sam’s Club launches pay increase plan for frontline associates

September 26, 2024

Sam's Club has instituted a new workforce compensation strategy that expands pay increases based on year of service and provides more predictable financial…

Target hiring 100K workers for holiday sales season

September 18, 2024

Target is planning to hire approximately 100,000 seasonal workers for roles in its stores and supply chain facilities.

San Jose Sharks CX leader talks strategy, shares insights

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…

Most retail workers happy in roles despite short staffing issues

August 27, 2024

A majority, 87%, of retail employees enjoy their job and working in their current role and 46% report their employer is dealing with a labor shortage and 41…

Joann ramps up early for holiday sales with big hiring kickoff

August 13, 2024

Arts and crafts retailer Joann is kicking off hiring for the holiday sales season early and plans to hire mor than 5,000 team members for a variety of roles.

Using AI to draw Gen Y, Gen Z talent into the retail workforce

by Yaron Benjamin — CEO, Aionic Digital

Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.

3 tips for hiring high-quality retail associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail store associates and leaders are brand ambassadors today and that doesn’t make hiring easy. Sibyl McCarley, SVP of people success at HireVue, shares…

The 10 essential strengths of front-line retail employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Any retailer can harness the power of engagement. It all boils down to how employees relate to customers.

Retail service skills needed to drive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top retail employee skills are communication, teamwork and critical thinking. But that's just the tip of the list when it comes to working in a retail…

Target leaders take on new roles

July 24, 2024

Several Target leaders have been named to new roles as part of its growth strategy.

Footwear retailer WSS taps Aptos for mobile POS

July 22, 2024

WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.

Happy store associates key to unlocking outstanding customer experience

by Robby Dewling — Director, Product Management, Manhattan Associates

A fundamental (and often overlooked) element of delivering top customer experience lies squarely with store associates. The more engaged store associates are…

Bob’s Stores shuttering all locations

July 3, 2024

Bob's Stores is closing down all locations and has shut down its website, according to a press release.

5 secrets from top QSRs to increase Gen Z retention

You’ve heard it a million times: Gen Z is different. How can you improve engagement and retention among Gen Z employees? We took key learnings from studying…

Presented by RetailCustomerExperience.com

Target deploys GenAI tech to team members

June 25, 2024

Target has deployed a GenAI chatbot, called Store Companion, to its store team members. The GenAI tech is aimed at enhancing the shopping experience and making…

Target partners with Shopify on curated product line at Target Plus

June 24, 2024

Target is teaming up with commerce platform Shopify to offer a curated product line on Target Plus, Target's third-party online marketplace.