Staffing and Training News & Media
Retailers, store associates struggling to meet shoppers expectations
August 22, 2025
Retailers and store associates are struggling to live up to shoppers' expectations when it comes to having the right data to facilitate rewarding customer…
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How AI turning labor from cost center into growth driver for multi-location businesses
August 15, 2025
AI is transforming how multi-location businesses — restaurants, retailers, hotels, etc.— manage their most significant controllable cost: labor. Instead of…
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Dollar General promotes 6 leaders
August 13, 2025
Dollar General has promoted six leaders across finance, store operations, legal, strategy and IT departments.
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Labor Forecasting 2.0: Predicting Future Demand and Staffing for Efficient Growth with AI
Labor is your most significant controllable cost—but leveraging labor as a growth driver is more complex than ever. Enter labor forecasting 2.0: an AI-driven…
Presented by Deputy Corporation
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Spirit Halloween aims to hire 50K workers for 2025 holiday season
July 11, 2025
Spirit Halloween aims to hire on 50,000 workers for seasonal sales associate and store manager roles for the more than 1,500 retail locations opening in 202…
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Rise of the nasty customer: What retailers can do to protect store associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…
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Walmart Canada deploys smart lockers to boost store associate service
June 11, 2025
Walmart Canada is deploying smart lockers to support its store associates to better serve customers in its more than 400 stores nationwide.
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The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships
by Jeanne Duca — Chief Marketing Officer, BCN
Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.
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Walmart slashing 1,500 jobs in restructure strategy
June 5, 2025
Walmart aims to reduce its workforce by cutting 1,500 job as part of a strategy to simplify operations.
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ShopRite stores deploy VoCoVo headsets
June 4, 2025
VoCoVo, which provides in-store team communication solutions, has deployed its Series 5 Pro Headsets at select ShopRite supermarket locations in the New York…
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Kroger hiring 15K associates to drive better customer experience
May 28, 2025
The Kroger Co. is aiming to hire 15,000 store associates across a wide range of roles in a quest to enhance the customer experience.
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Retaining retail store associates requires training, engagement, relationship building
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ensuring new employees have the right equipment, are introduced to the right people and have connections from the beginning can be critical in talent…
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The secret to winning retail CX: Invest in your employees
by Rebecca Becker — Vice President, Retail Experience Solutions, Forsta
Competition in retail is fiercer than ever, and adopting a comprehensive approach to employee experience is no longer optional — it's necessary. Adopting new…
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Retail hiring tips, advice and why data is crucial
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Bart Lautenbach, senior vice president and general manager of talent solutions for Equifax Workforce Solutions, shares insight on how technology, specifically…
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QVC appoints Tony Williams to chief people officer
April 16, 2025
Tony Williams has been appointed as chief people office for QVC Group, part of QVC Group Inc.
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Foot Locker promotes Franklin R. Bracken to president role
April 8, 2025
Franklin R. Bracken, who had been serving as EVP and chief commercial officer at Footlocker, has been named president.
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Only 1% of frontline workers have never dealt with customer incivility
April 3, 2025
Three-fourths, 72%, of front line workers experience or see customer incivility on a daily or weekly basis, with just 1% reporting no encounters with such…
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Most frontline workers deal with incivility on a consistent basis
March 27, 2025
Three-fourths, 72%, of frontline workers experience or witness customer incivility on a daily or weekly basis, with just 1% stating they've never encountered…
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Lowe’s employees rank tops in customer experiences
March 26, 2025
Lowe's employees ranked tops in customer feedback, according to a Chatmeter report.
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More than half of store associates have dealt with abusive customers
March 25, 2025
More than half of frontline workers, 53%, have encountered customers who are verbally abusive, threatening or unruly.
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