Improving customer experience: 3 strategies to get ahead in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

No retailer needs hundreds of customer experience strategies. Here are three starting principles for building a strong CX foundation.

TJ Maxx, Marshalls security employees wearing body cameras

June 13, 2024

Security workers at TJ Maxx and Marshalls stores are wearing body cameras to stem shoplifting and to boost store safety.

Spirit Halloween already hiring for spooky season

June 10, 2024

Spirit Halloween is hiring 50,000 seasonal employees ahead of the spooky season store openings which number more than 1,500 retail locations in the U.S. and…

Costco book sales will be holiday sale season only

June 7, 2024

Costco plans to stop selling books all year and will instead limit sales to the holiday sales season.

Erewhon taps Legion for workforce management

June 6, 2024

Erewhon, an organic grocer, is deploying the AI-driven workforce management platform from Legion to boost employee experience.

Walmart slashes corporate jobs, ends remote work option

May 15, 2024

Walmart's corporate workforce is being cut back and those working remote have been told to return to offices for work.

Retail workers: Our tech needs are ignored

April 22, 2024

Nearly half, 40%, of retail workers feel their tech needs are being ignored.

Petco COO talks personalization, employee role in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…

Walmart offers compassion class for store managers

April 1, 2024

Walmart is teaching store managers compassion during a training program held at its headquarters.

Kevin Plank returning as Under Armour chief

March 29, 2024

Kevin Plank, who founded Under Armour, is returning to the CEO role which he left five years ago.

Retail workers want more tech

March 27, 2024

A good number of retail workers, 40%, feel their employers don't invest in their tech needs and 20% feel it's a non-priority.

Mastering Retail: Optimize Your Customer Experience Year-Round

Operational excellence is a must-have for great customer experience 365 days a year. Our expert panel details the process from recruiting to hiring to…

3 tips for defusing retail shopping tension

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…

Navigating the shifting landscape of consumer spending habits

by Paul Maguire — Head of Retail/CPG Delivery at Endava, Endava

Retailers need to foster a customer-centric culture by investing in employee training, development, and recognition. Engaged and empowered employees are more…

Costco taps digital signage to revolutionize store associate engagement

by Daniel Brown — Editor, Networld Media Group

In today's episode, we sit down with Guy Silver, employee communications director at Costco, to hear how the retail brand partnered with Appspace in its…

What to consider for a successful holiday hiring season

by Mark Smith — Senior Vice President of Digital Experience, CSG

The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…

Many retail associates concerned about personal safety

December 12, 2023

Many retail associates and managers view safety incidents on the rise in their stores and that nearly two out of three workers are at least somewhat concerned…

Pet Supermarket taps retail veteran as CEO

December 7, 2023

Rich Tannenbaum has been named as CEO for Pet Supermarket, a pet supply retailer with over 225 locations.

Ikea doling out $54M in bonus pay

December 4, 2023

Ikea plans to deliver $54.5 million in bonus payouts to workers given a record-high sales year.

1 in 3 companies will replace workers with AI in 2024

November 20, 2023

One in three companies will replace employees with AI in 2024, with 53% of companies currently using AI, according to a ResumeBuilder.com survey.