Staffing and Training News & Media
Retail service skills needed to drive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top retail employee skills are communication, teamwork and critical thinking. But that's just the tip of the list when it comes to working in a retail…
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Target leaders take on new roles
July 24, 2024
Several Target leaders have been named to new roles as part of its growth strategy.
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Footwear retailer WSS taps Aptos for mobile POS
July 22, 2024
WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.
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Happy store associates key to unlocking outstanding customer experience
by Robby Dewling — Director, Product Management, Manhattan Associates
A fundamental (and often overlooked) element of delivering top customer experience lies squarely with store associates. The more engaged store associates are…
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Bob’s Stores shuttering all locations
July 3, 2024
Bob's Stores is closing down all locations and has shut down its website, according to a press release.
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5 secrets from top QSRs to increase Gen Z retention
You’ve heard it a million times: Gen Z is different. How can you improve engagement and retention among Gen Z employees? We took key learnings from studying…
Presented by RetailCustomerExperience.com
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Target deploys GenAI tech to team members
June 25, 2024
Target has deployed a GenAI chatbot, called Store Companion, to its store team members. The GenAI tech is aimed at enhancing the shopping experience and making…
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Target partners with Shopify on curated product line at Target Plus
June 24, 2024
Target is teaming up with commerce platform Shopify to offer a curated product line on Target Plus, Target's third-party online marketplace.
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Improving customer experience: 3 strategies to get ahead in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
No retailer needs hundreds of customer experience strategies. Here are three starting principles for building a strong CX foundation.
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TJ Maxx, Marshalls security employees wearing body cameras
June 13, 2024
Security workers at TJ Maxx and Marshalls stores are wearing body cameras to stem shoplifting and to boost store safety.
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Spirit Halloween already hiring for spooky season
June 10, 2024
Spirit Halloween is hiring 50,000 seasonal employees ahead of the spooky season store openings which number more than 1,500 retail locations in the U.S. and…
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Costco book sales will be holiday sale season only
June 7, 2024
Costco plans to stop selling books all year and will instead limit sales to the holiday sales season.
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Erewhon taps Legion for workforce management
June 6, 2024
Erewhon, an organic grocer, is deploying the AI-driven workforce management platform from Legion to boost employee experience.
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Walmart slashes corporate jobs, ends remote work option
May 15, 2024
Walmart's corporate workforce is being cut back and those working remote have been told to return to offices for work.
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Retail workers: Our tech needs are ignored
April 22, 2024
Nearly half, 40%, of retail workers feel their tech needs are being ignored.
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Petco COO talks personalization, employee role in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…
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Walmart offers compassion class for store managers
April 1, 2024
Walmart is teaching store managers compassion during a training program held at its headquarters.
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Kevin Plank returning as Under Armour chief
March 29, 2024
Kevin Plank, who founded Under Armour, is returning to the CEO role which he left five years ago.
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Retail workers want more tech
March 27, 2024
A good number of retail workers, 40%, feel their employers don't invest in their tech needs and 20% feel it's a non-priority.
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Mastering Retail: Optimize Your Customer Experience Year-Round
Operational excellence is a must-have for great customer experience 365 days a year. Our expert panel details the process from recruiting to hiring to…
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