Staffing and Training News & Media
Sam’s Club launches pay increase plan for frontline associates
September 26, 2024
Sam's Club has instituted a new workforce compensation strategy that expands pay increases based on year of service and provides more predictable financial…
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Target hiring 100K workers for holiday sales season
September 18, 2024
Target is planning to hire approximately 100,000 seasonal workers for roles in its stores and supply chain facilities.
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San Jose Sharks CX leader talks strategy, shares insights
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…
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Most retail workers happy in roles despite short staffing issues
August 27, 2024
A majority, 87%, of retail employees enjoy their job and working in their current role and 46% report their employer is dealing with a labor shortage and 41…
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Joann ramps up early for holiday sales with big hiring kickoff
August 13, 2024
Arts and crafts retailer Joann is kicking off hiring for the holiday sales season early and plans to hire mor than 5,000 team members for a variety of roles.
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Using AI to draw Gen Y, Gen Z talent into the retail workforce
by Yaron Benjamin — CEO, Aionic Digital
Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.
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3 tips for hiring high-quality retail associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail store associates and leaders are brand ambassadors today and that doesn’t make hiring easy. Sibyl McCarley, SVP of people success at HireVue, shares…
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The 10 essential strengths of front-line retail employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Any retailer can harness the power of engagement. It all boils down to how employees relate to customers.
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Retail service skills needed to drive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top retail employee skills are communication, teamwork and critical thinking. But that's just the tip of the list when it comes to working in a retail…
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Target leaders take on new roles
July 24, 2024
Several Target leaders have been named to new roles as part of its growth strategy.
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Footwear retailer WSS taps Aptos for mobile POS
July 22, 2024
WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.
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Happy store associates key to unlocking outstanding customer experience
by Robby Dewling — Director, Product Management, Manhattan Associates
A fundamental (and often overlooked) element of delivering top customer experience lies squarely with store associates. The more engaged store associates are…
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Bob’s Stores shuttering all locations
July 3, 2024
Bob's Stores is closing down all locations and has shut down its website, according to a press release.
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5 secrets from top QSRs to increase Gen Z retention
You’ve heard it a million times: Gen Z is different. How can you improve engagement and retention among Gen Z employees? We took key learnings from studying…
Presented by RetailCustomerExperience.com
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Target deploys GenAI tech to team members
June 25, 2024
Target has deployed a GenAI chatbot, called Store Companion, to its store team members. The GenAI tech is aimed at enhancing the shopping experience and making…
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Target partners with Shopify on curated product line at Target Plus
June 24, 2024
Target is teaming up with commerce platform Shopify to offer a curated product line on Target Plus, Target's third-party online marketplace.
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Improving customer experience: 3 strategies to get ahead in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
No retailer needs hundreds of customer experience strategies. Here are three starting principles for building a strong CX foundation.
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TJ Maxx, Marshalls security employees wearing body cameras
June 13, 2024
Security workers at TJ Maxx and Marshalls stores are wearing body cameras to stem shoplifting and to boost store safety.
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Spirit Halloween already hiring for spooky season
June 10, 2024
Spirit Halloween is hiring 50,000 seasonal employees ahead of the spooky season store openings which number more than 1,500 retail locations in the U.S. and…
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Costco book sales will be holiday sale season only
June 7, 2024
Costco plans to stop selling books all year and will instead limit sales to the holiday sales season.
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