Amazon declares Prime Big Deal Days top October sales event in history

October 16, 2024

Amazon's Prime Big Deal Days event was the omnichannel retailer's biggest shopping event ever with more Prime members shopping compared to last year's event…

Preparing Your CX Org For Busy Season: Expert Tips for Success

Busy season is here for retailers and it's crucial to ensure your CX team can handle the surge efficiently. Join our webinar to discover tips to prepare your…

National Retail Solutions (NRS) Donates $4,000 to Bentley University's La Cultura Latina

National Retail Solutions (NRS), a leading provider of point-of-sale (POS) solutions for independent retailers, is pleased to announce a $4,000 donation to…

How to create a customer journey map

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Two top experts offer tips, advice, knowledge and two examples when it comes to crafting the much needed, and highly important, customer journey map.

Instacart beefs up Caper Cart capabilities

October 15, 2024

Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.

Crocs puts best paw forward with clogs for the canine world

October 15, 2024

Crocs is putting its best paw forward with clogs for the canine world.

ICX Summit: Inclusivity is all about making the store welcoming to customers, employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

An inclusive customer experience must also reflect an inclusive workforce experience, according to panelists at the recent ICX Summit held in September.

Attention Kmart shoppers: New York full-size store is closing

October 1, 2024

Come late October there won't be any more blue light specials happening at one of the last two full-size Kmart stores.

Motel 6 marketing VP talks brand transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Jenna Berg, vice president of brand marketing at G6 Hospitality, the…

ICX Summit: Tapping customer feedback to drive retail wins

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in…

Walmart kicks holiday season off early

September 23, 2024

Walmart is starting its holiday sales season early this year, holding its first holiday deals event weeks earlier than in previous years.

ICX Summit: The power of customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in…

Amazon Prime Big Deal Days happening Oct. 8-9

September 18, 2024

Amazon will hold its next sales bonanza, called Big Deal Days 2024, October 8-9 and it's just for Prime members.

Bringing brand loyalty back: Adapting to a new age of customer expectations

by Todd Pollak — Chief Revenue Officer, Marqeta

With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…

Whole Foods Market debuts smaller format store in NYC

September 16, 2024

Whole Foods Market is opening its first smaller format store, called Whole Foods Market Daily Shop, this week in New York City's Lenox Hill neighborhood.

Associated Food Stores taps Birdzi to drive personalized engagement, attain advanced customer insight

September 13, 2024

Associated Food Stores, a grocery wholesaler and cooperative, is deploying Birdzi's customer intelligence and engagement platform to provide personalized…

Kroger offers rewards for consumers who get flu shot

September 11, 2024

Kroger Health, a division of The Kroger Co., is rewarding customers who get a flu shot and vaccines beyond the flu shot.

Why machine learning is key to retail media growth

by Nikhil Raj — Chief Business Officer for Retail Media, Moloco

To fully unlock the value of retail media, the industry must take a page from leaders like Amazon and Walmart, who are largely on-site ads businesses.

ICX Summit: How sustainability plays into the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Shawn Nelson, founder and CEO of Lovesac, a keynote speaker at the ICX Summit, shared insight on how sustainability impacts the retail customer experience.

Walmart home to 1st Chuck E. Cheese licensed toy

September 9, 2024

Walmart is home to the Chuck E. Cheese Mystery Egg, the brand's first licensed toy in retail at Walmart. The egg can be also be found at Amazon.