For retailers, too many choices leads to 'just looking'

by Bob Phibbs — CEO, The Retail Doctor

I was intrigued by an article in the Los Angeles Times entitled "Too Many Choices Can Tax the Brain Research Shows." It said in part, "Americans have come to…

Four customer experience management predictions for 2012

by Kimberly Nasief — President, Measure Consumer Perspectives

Customer experience management is going to undergo some serious changes in the coming months, thanks to mobile technology and social media. And I can make a…

Designer Michael Graves, Target to end partnership

February 8, 2012

After a 15-year collaboration, designer Michael Graves and Target are parting ways.

Walmart unveils 'Great For You' icon

February 7, 2012

A year after pledging to develop a front-of-pack label that would give its customers an easier way to identify healthier food, Walmart Stores has unveiled the…

Study examines purchasing decisions of c-store customers

January 30, 2012

Mars Chocolate North America recently conducted a study in partnership with a national c-store retailer, hoping to understand the way consumers make purchase…

Target leads fight to stop 'showrooming'

Will other retailers follow Target's lead in asking vendors to create in-store-only products?

Fresh off Navajo controversy, Urban Outfitters stock plummets, CEO exits

by Jon O'Barr

Retailers need to tread lightly when co-opting cultural identities.

Review: LightSpeed focuses on retailer's experience to improve the customer's experience

Mac-based POS offers desktop, laptop, web, iPhone, iPod touch and iPad functionality out-of-the-box.

Survey says: 51% of shoppers seek online access via in-store kiosks

January 24, 2012

More than half (51 percent) of shoppers in the United States seek out in-store kiosks for access to the retailer's website, according to a recent survey from…

Procter & Gamble seeking way to scan coupons to phones

January 23, 2012

Coupons are coming to consumers' phones, according to Procter & Gamble, who just signed a deal with a Silicon Valley start-up to find a way to scan coupons…

NRF12: 3 shopping behaviors that should determine product placement

Coca-Cola executives discuss how they work with retailers to design in-store experiences.

Experian FootFall unveils cloud-based traffic analytics tool

January 15, 2012

Experian FootFall today launched Site Analytics, its new cloud-based software for retailers and mall developers. According to the company, Site Analytics…

Microsoft announces Dynamics AX 2012 for Retail

January 15, 2012

At the National Retail Federation's annual conference today, Microsoft Corp. announced the upcoming release of Microsoft Dynamics AX 2012 for Retail, which the…

Retailers: Out-of-stocks drive nearly half your customers to competitors' stores

Nearly a third of U.S. shoppers found empty shelves this holiday season.

Apple to shop Target

January 5, 2012

Target will serve as a new home to Apple stores this year when the company opens store-within-store locations throughout 25 of the country's second-largest…

Online retailers must provide better service

January 3, 2012

Although Cyber Monday 2011 set a record for the most online retail spending in a single day, and the weekend before Christmas was the second heaviest weekend…

Big boxes going condo is a "material" change

by Mark Murray — Director, The Store Channel

The most noticeable change for mass-market retail in the year ahead will be the introduction of new architectural materials and flooring. As "stores" evolve…

Poll: Retailers to lose customers if shelves aren't full

November 21, 2011

Nearly 70 percent of U.S. adults would avoid shopping at a retail store if they encountered empty shelves, according to a nationwide survey commissioned by…

Survey: Kohl's is America's favorite fashion retailer

November 7, 2011

Kohl's is the nation's favorite fashion retail chain, according to an annual consumer survey conducted by Market Force Information, a provider of customer…

Checkout system ShelfX allows shoppers to skip lines

ShelfX will eliminate long lines and the need for cashiers, but how adoptable is the platform?