Merchandising News & Media
Criminal gang stole millions from Home Depot over several years
September 5, 2025
Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.
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Shoplifting reportedly broke up Target, Ulta Beauty partnership
September 3, 2025
Shoplifting is being cited as the reason for the breakup of Target and Ulta Beauty with one report claiming shoplifters stole $10,000 in products at one store…
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Home Depot issues price increase warning
September 2, 2025
Home Depot issued a warning it may have to increase prices to deal with the cost of tariffs on imports.
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Inventory can be a retailer’s biggest asset or crippling liability
by Yishai Ashlag — CEO and Co-founder, Onebeat
In a world where demand fluctuates rapidly, only those retailers who manage inventory with comparable fluidity will stay stocked, profitable and in business.
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Examining the knowledge gap between shoppers, retail store associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…
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Tariff timeline: White House actions, declarations, reversals
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.
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Fashion rental service Nuuly designs deeper customer-first experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…
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Furniture retailer taps DispatchTrack integration tech to drive seamless customer experience
August 14, 2025
Simple Home Plus, a family-owned furniture retailer, is deploying DispatchTrack's integration technology to boost customer experience from point of sale to…
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Hibbett renews partnership with Digital Wave Technology to enhance digital shopping experience
August 12, 2025
Fashion retailer Hibbett has renewed its contract for Digital Wave's Product Experience Management solution to achieve a measurable impact on scaling product…
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Hardware retailer taps Blue Yonder to optimize inventory management
July 25, 2025
Vidrí, an El Salvador hardware retailer, has deployed Blue Yonder's replenishment capabilities to transform inventory planning and boost customer satisfaction.
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Walmart, Amazon, Costco take top 3 spots in NRF retail ranking
July 23, 2025
Walmart, Amazon and Costco are the top three retailers, respectively, in the National Retail Federation's annual list of Top 100 Retailers which ranks the…
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Tariffs causing anxiety, confusion, uncertainty
July 21, 2025
It is difficult to predict the impact of new tariffs and policies on the U.S. economy and anxiety and confusion have taken "center stage" in the economy…
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GNC deploys autonomous drones to speed up fulfillment, drive inventory efficiency
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
GNC deploys Corvus Robotic drones and the return on investment is way beyond more accurate inventory.
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Taking loss prevention beyond ORC and theft
by Jamie Kress — Director of RFID Sales, Sensormatic Solutions
The traditional definition of “shrink” is insufficient to capture the complexity of the challenge. Retailers need to expand their definition even further…
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Walmart renews partnership with Scandit
July 14, 2025
Walmart has renewed its relationship and partnership with Scandit, a provider of smart data capture technology that features advanced barcode scanning and…
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Kroger shuttering over 50 stores due to underperformance
July 7, 2025
Kroger, which operates more than 1,200 stores, plans to close 60 that are deemed under performing.
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How tariffs could lead to better customer experiences
by John Mazur — CEO, Chatmeter
Higher prices due to tariffs are likely, but brands that take this period of economic uncertainty to double down on their customer experience will come out…
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Retailers planning big tech investments to drive efficiency
July 2, 2025
Retailers are expected to spend big in tech given pricing volatility and shrinking margins.
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Retailers concerned about tariffs, low supply chain confidence
July 1, 2025
One third of retailers plan to adjust pricing due to concerns about tariffs and have a lack of confidence in their supply chain and just 33% are using AI for…
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Athleisure brand Vitality taps Loop for personalized, seamless returns process
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A deep dive on how Vitality, an athleisure brand, crafted a personal returns experience while at the same time boosting efficiency and customer loyalty.
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