Macy employees score victory in push-back on self-checkout

May 6, 2021

Macy's employees have won a battle against the retailer's self-checkout technology as a labor arbitrator has determined workers must be provided commissions…

Study: Shoppers want frictionless pay or they'll bolt

May 5, 2021

If a consumer can't choose their preferred way to pay, or has trouble swiping, that shopper is likely to bolt and go somewhere else to shop.

Amazon tapping biometric tech for palm pay approach at Whole Foods

April 21, 2021

Shoppers at one Whole Foods store in Seattle don't need to swipe a credit card to checkout starting today. All they need is their palm, according to a Reuters…

Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout

April 21, 2021

When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…

Study: Americans expect more convenient shopping in 2022

March 26, 2021

American consumers expect more convenient shopping, as well as greater flexibility with work and school, in 2022.

Mobile commerce spend to hit $3.2T this year, claims study

March 26, 2021

The mobile commerce spend for digital services and physical goods will reach $3.16 trillion in 2021 and increase to $3.79 trillion by 2022 and 2.7 billion…

Shanghai retail stores home to Digital Yuan

March 15, 2021

The Bank of Communications and China Construction Bank conducted digital yuan trials at two major department stores in Shanghai from March 5-7. The trials were…

Mobile spending surges bringing big changes for retailers in 2021

by Udayan Bose

Udayan Bose, founder and CEO at NetElixir, shares insight on the major shift in mobile engagement among consumers and what retail marketers need do to revamp…

Porte helps customer save, reduce debt, monitor spending

February 17, 2021

Populus Financial Group, a financial products and services provider, has launched Porte, a mobile banking solution to help members work toward financial…

Consumers loving digital banking engagement, reveals BoA

February 12, 2021

Consumers are embracing mobile banking with one banking institution experiencing record levels of engagement.

Mobile Apps Extend Convenience of Bill Payment Kiosks to More Customers

While bill pay kiosks have grown in popularity – both by deployers and users – utilities want additional ways to ensure more on-time payments and to enhance…

A new type of retail stimulus: POS offerings that reshape purchasing behavior

by Andrew Rostami

Andrew Rostami, president of Citizens Pay, shares insight on how modern point of sale programs, that embed financing, are essentially a stimulus program…

Men, women not so different when it comes to shopping behavior

January 12, 2021

Over two-thirds of men and two-thirds of women do the majority of their shopping online and more than two-thirds of men and women are using their smartphone…

Ensuring customer satisfaction through AI

by Pat Shea — Editor, NetworldMedia

Artificial intelligence is getting lots of interest since the coronavirus pandemic hit. President and CEO of Rekor, Robert Berman, shares insight on a…

6 mobile payment trends here to stay

by Brad Paterson

Splitit CEO Brad Paterson shares the top six trends in mobile payment and mobile point of sale for the upcoming year.

Making the move to contactless payments

by Andrew Jamieson — Technology and Security Director, UL

Andrew Jamieson, technology and security director at UL, maps out how retailers can deploy contactless payment options with little pain and meet customer…

Talking With: Diebold Nixdorf retail VP Arvin Jawa

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience reached out to Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, to get his…

7-Eleven mobile wallet offers contactless payment option

December 3, 2020

Convenience store chain 7-Eleven has introduced the 7-Eleven mobile wallet, a contactless way for customers to pay at participating U.S. stores.

Electronic payment, cards top choice for holiday shoppers

November 27, 2020

Contactless payments are being embraced by consumers this holiday shopping season and the trend will likely continue.

Study: Shoppers prefer mobile pay

November 12, 2020

A good majority, 74%, of Americans are using their phone to order and pay for merchandise and food at least once a week, with nearly half, 48%, tapping the…