Tips for turning a browsing shopper into a buying shopper

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Mobile technology strategy, whether it's launching an app or initiating a coupon program, is a bit trickier for some retailers due to regulatory oversight. Yet…

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

Amazon, Great Clips share advice for developing a best-in-class mobile experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping…

Report: Most retailers not optimizing social media engagement opportunity

August 23, 2016

Social media is becoming increasingly popular among retailers, but 81 percent of those using the platforms to engage customers acknowledge they need help in…

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to…

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy…

5 tidbits from the CONNECT Mobile Innovation Summit

by Will Hernandez — Editor, NetWorld Media Group

No matter which way you turn these days, mobile (or mobility) is at the center of most conversations for banks, retailers, restaurants and any other…

Retailers aren't texting enough and that's a bad thing

August 12, 2016

Retailers aren't texting as much as they should and it could be hurting the bottom line.

4 ways to leverage mobile to better connect with customers

If you imagine your mobile-optimized website as one of the doors to your business—and you’re like most retailers—more people walk in that door than any other…

Zuznow releases new tools simplifying web, app design

August 3, 2016

Zuznow, a mobile development platform, is debuting an ehanced enterprise mobility development platform featuring no-code “point-and-click” options, which let…

The empathic enterprise: What are your balance points?

by Chris Petersen — Owner, IMS

Key questions for winning by staying human in a digital age.

FileMaker debuts business bundle, free small business toolkit

August 3, 2016

FileMaker, an Apple subsidiary, is rolling out its new Service Business Toolkit and Idea to iPad bundle for small retailers striving to go digital.

Experts share mobile app strategy, best practices insight

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

If there is one reason retailers must move forward with a mobile app strategy it’s this: consumers not paying in cash spend an average of 13 percent more when…

Mobile devices transforming customer experience, reveals study

July 25, 2016

More than three quarters of mobile consumer search efforts contain the word 'coupon,' and nearly as many include the search term 'sale,' according to a new…

Building the foundation for digital transformation

Why businesses must modernize infrastructure, culture and business processes to truly meet the needs of today's digitally-savvy customers.

Free webinar: Discover how mobile is transforming retail store operations

Big name retailers including Container Store and Guess are optimizing on mobile to drive business, boost customer engagement and provide a seamless omnichannel…

4 steps for leveraging mobile to better connect with customers

Strategic omnichannel marketing is more important than ever and smart retailers are paying close attention to how the mobile journey influences purchasing…

Survey: Early bird back-to-school shoppers spend the most

July 21, 2016

A new survey on back-to-school retail shopping trends reveals early bird shoppers have larger spending budgets and are looking for recommendations and shoppers…

MasterCard acquires VocaLink

July 21, 2016

MasterCard Incorporated today announced that it has entered into a definitive agreement to acquire 92.4 percent of VocaLink Holdings Ltd. for…

Why your app isn't appealing to your customer base

Not all apps are created equal, and consumers don't have the patience to wait while you to get it right.