Kagan: Fixing your app to improve customer experience

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Bottom line, smartphone technology and apps are an incredible way to reach customers in new and creative ways. Use technology in new ways to give the customer…

25 percent of consumers favor smartphone banking, study finds

March 9, 2017

Nearly one third (30 percent) of U.S. adults would feel comfortable using a voice-activated conversational interface (e.g., Siri from Apple or Alexa from…

PayPal, Starbucks top consumers' mobile payments preferences, study says

March 6, 2017

Nearly 20 percent of U.S. smartphone users have used a mobile payment app at a retail location, according to new mobile research from Parks Associates.

Don't miss: Live webinar on how in-store customer experience starts and ends with the network

With today's consumers tapping devices before they hit a brick-and-mortar or hop online to shop, retailers need to ensure apps are performing well and the…

MasterCard taps Oracle to bolster digital payments for consumers and merchants

by Will Hernandez — Editor, NetWorld Media Group

The card network said its new partnership with the software company will focus on restaurants, hotels and retail stores.

QuikTrip debuts mobile ordering via its app

February 24, 2017

QuikTrip customers can now order via the convenience store brand's app.

Study: Consumers believe mobile wallet data is secure

February 24, 2017

Consumers across the globe are more concerned with protecting their financial and payments information stored on a computer than they are with protecting this…

Intel CEO: Data playing invaluable role in retail transformation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another…

Amazon's Treasure Truck banking on retail consumer whimsy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the New York Times describes Amazon's Treasure Truck as another of Amazon's "puzzling retail experiments," it can be viewed as Amazon's continuing effort…

7-Eleven catching up fast in boosting the customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a…

Kohl’s CTO on personalizing customer experience and how data plays a big role

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer behavior and craft a personalized…

The 1 thing forgotten at the world’s largest retail event

There is no doubt, that in the current age, information is critical. When everything online is connected to a cloud and data is accessible in real time…

What Target's mobile payments plan says about today's retail trends

by Will Hernandez — Editor, NetWorld Media Group

CVS, Kohl's and Wal-Mart all added payments features to their mobile apps in 2016. Target now reportedly will do the same.

Amazon Go's impact on payments, self-checkout

The Amazon Go store has no cash register or payment kiosk. Instead, shoppers scan themselves into the store using the free Amazon Go app, shop as normal…

Harnessing mobility in retail: 5 challenges to overcome

Retailers have a number of digital sales channels and a plethora of mobile marketing technologies to choose from. That said, when building a mobile marketing…

Clutch expands mobile marketing strategy with Persio acquisition

January 24, 2017

Customer management and marketing analytics player Clutch is buying Persio, a mobile promotions platform, in a quest to expend its mobile marketing…

Lululemon taps data intelligence to amplify customer experience, relationship

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The athletic apparel brand is striving to build its human connection with consumers with data analytics.

UX university: 4 retailers getting the user experience right

Customer loyalty requires more than offering a customer a free coffee every time they buy 10. There’s no middle ground any longer as user experience is key for…

Shoppers are loving mobile messaging apps, claims new study

January 5, 2017

Retailers may want to consider bolstering mobile messaging communications with consumers as a new study reveals 51 percent of messaging users view it more…

New year, new resolutions: 4 brand strategies to boost customer satisfaction in 2017

From creating improved customer experiences to a renewed focus on employees, 2017 will be a year where companies deploy new employee engagement strategies that…