Consumers loving mobile coupons

September 9, 2016

The number of U.S. adult shoppers using mobile coupons spiked 18 percent in 2015 and is on track to jump another 11 percent by the end of this year. That…

Mobile innovation is not about your phone!

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What if the future of mobile has nothing to do with the phone in your hand?

Crate and Barrel boosts mobile experience with new tool

September 7, 2016

Crate and Barrel is using a new technology service to boost the mobile retail experience in its retail stores.

Freebirds talks mobile innovation at CONNECT Mobile Innovation Summit

Freebirds' VP of Marketing Erin Levzow talks with Hughes' Tim Tang about the importance of mobile for both the business and the customer.

United Airlines, Freebirds World Burrito share insight on location-based marketing

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There is a well-worn philosophy when it comes to the real estate industry: Location is everything. The same is true for the retail segment when it comes to…

Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere

by Will Hernandez — Editor, NetWorld Media Group

At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.

Tips for turning a browsing shopper into a buying shopper

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile technology strategy, whether it's launching an app or initiating a coupon program, is a bit trickier for some retailers due to regulatory oversight. Yet…

Dunkin' Donuts, Pita Pit share tips for driving mobile app adoption, use

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital gurus at Dunkin' Donuts and Pita Pit offer up real-life insight on mobile app strategy.

Amazon, Great Clips share advice for developing a best-in-class mobile experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to creating a best-in-class mobile experience for the retail consumer it’s about testing and learning, adjusting to new form factors and tapping…

Report: Most retailers not optimizing social media engagement opportunity

August 23, 2016

Social media is becoming increasingly popular among retailers, but 81 percent of those using the platforms to engage customers acknowledge they need help in…

Pizza Hut digital leader Baron Concors talks mobile strategy, best practices

Baron Concors, Pizza Hut global chief digital officer, said the “focus on mobile is a focus on customer,” and that retailers must turn their mindset to…

Wal-Mart SVP: Mobile pay exceeding expectations, meeting consumers' needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There are more than a few big reasons Wal-Mart is advancing its mobile retail customer experience and the big one is consumers want a smooth, fast, easy…

5 tidbits from the CONNECT Mobile Innovation Summit

by Will Hernandez — Editor, NetWorld Media Group

No matter which way you turn these days, mobile (or mobility) is at the center of most conversations for banks, retailers, restaurants and any other…

Retailers aren't texting enough and that's a bad thing

August 12, 2016

Retailers aren't texting as much as they should and it could be hurting the bottom line.

4 ways to leverage mobile to better connect with customers

If you imagine your mobile-optimized website as one of the doors to your business—and you’re like most retailers—more people walk in that door than any other…

Zuznow releases new tools simplifying web, app design

August 3, 2016

Zuznow, a mobile development platform, is debuting an ehanced enterprise mobility development platform featuring no-code “point-and-click” options, which let…

The empathic enterprise: What are your balance points?

by Chris Petersen — Owner, IMS

Key questions for winning by staying human in a digital age.

FileMaker debuts business bundle, free small business toolkit

August 3, 2016

FileMaker, an Apple subsidiary, is rolling out its new Service Business Toolkit and Idea to iPad bundle for small retailers striving to go digital.

Experts share mobile app strategy, best practices insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

If there is one reason retailers must move forward with a mobile app strategy it’s this: consumers not paying in cash spend an average of 13 percent more when…

Mobile devices transforming customer experience, reveals study

July 25, 2016

More than three quarters of mobile consumer search efforts contain the word 'coupon,' and nearly as many include the search term 'sale,' according to a new…