NRF calls on Visa, Mastercard to cancel swipe fee increases

April 22, 2022

The National Retail Federation is calling on Visa and Mastercard to cancel credit card swipe increases due to take effect this month.

The Dominance of In-house Motherboard Production for POS System

A POS system manufacturer with its own design boards and production capabilities can have so many benefits for your business. That’s why Clientron stands out…

Mobile devices changing consumer shopping behavior

March 24, 2022

A hefty majority, 73%, of U.S. shoppers will embrace virtual cards for online purchases and the trend illustrates how smartphone innovation is rapidly changing…

DHL launches pop-up in D.C.

March 24, 2022

Shipping services provider DHL has launched a mobile pop-up store in Gaithersburg, Maryland.

Sephora taps FreedomPay to expand payment, mobile POS options

March 23, 2022

Beauty retailer Sephora is deploying the FreedomPay commerce platform to expand payment and mobile POS options to customers at its 500-plus store locations.

Fostering mobile loyalty 2.0 in 2022: 3 trends retailers must know

by Alex Campbell — Co-founder and CIO, Vibes

Learn how to craft a loyalty program that boosts the customer experience.

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

SkillNet expands its presence in Latin America with a new office in Mexico

by Neeta Shetty — VP, SkillNet Solutions

October 4, 2021

Geographical expansion increases SkillNet’s digital transformation capabilities in Latin America.

Sam's Club pilots scan-and-go app

July 14, 2021

Sam's Club is piloting the integration of its scan-and-go app with a program called Scan & Ship that allows customers to place direct-to-home orders while…

Survey: Consumer behavior shift creating opportunities for retailers

July 7, 2021

While a majority of consumers in the U.S, U.K. and Australia still prefer in-person shopping, more than half, 62.5%, are doing most of their purchasing online…

Why it's all about respect, consistency and communication in post-pandemic retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…

Examining the disruptive innovation of self-checkout

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Experience reached out to KanduAI CEO Ariel Shemesh to gain insight on where self check-out stands in retail today and where it'll be standing in the…

Walmart debuts associate app, doles out smartphones to drive use

June 9, 2021

Walmart is deploying a 'All-in-One Associate App,' called Me@Walmart to 74,000 associates and also a Samsung Galaxy XCover Pro smartphone to drive app…

Filtering Out the Forbidden—Content Moderation

Learn how Allsec's analytics-based reporting simplified content moderation, increased sales, and boosted user-generated content uploads by 17% for a leading…

Local Control. Nationwide Growth—AP/AR Management

Learn how Allsec’s digital retail solutions made managing 870 stores, spread across the United States, a cakewalk for a leading Auto-parts retailer.

TikTok piloting in-app shopping with Hype

May 14, 2021

ByteDance Ltd., maker of video app TikTok, is working with at least one U.K. merchant to test in-app sales in the Europe market.

Amazon 'palm pay' debuts in NYC Go store

May 11, 2021

New Yorkers, at least those shopping in New York City, are the latest consumer population to have access to Amazon's Amazon One in which consumers use a hand…

DC market deploys GoTab order, payment platform

May 7, 2021

A Washington, D.C. marketplace has deployed a contactless ordering and payment approach that lets diners order ahead or scan QR codes at tables to choose meal…

Macy employees score victory in push-back on self-checkout

May 6, 2021

Macy's employees have won a battle against the retailer's self-checkout technology as a labor arbitrator has determined workers must be provided commissions…

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…