Customer experience management 101: Identifying channels of communication

by Kimberly Nasief — President, Measure Consumer Perspectives

Customer experience management has changed, thanks to the digital age. Social media has changed the way businesses interact with their customers. No matter the…

The new 'super shopper' and the fate of bricks and mortar retail

Despite the mobile boom, 90 percent of consumers still embrace the physical store when making retail purchases.

Charlotte Russe looks to MICROS-Retail to revamp retail strategy

September 11, 2012

MICROS-Retail, a division of MICROS Systems Inc., announced a partnership with Charlotte Russe as part of the retailer's move toward an omni-channel retail…

Report: Retailers still conservative about investing in mobile

September 11, 2012

Retailers remain prudent in their financial investments when it comes to mobile objectives, showing tempered future plans for spending on mobile and tablet…

NRF going to court to block swipe fee lawsuit settlement

September 11, 2012

The National Retail Federation today announced that its Board of Directors has authorized the Federation to go to court to block the proposed $7.25 billion…

Back to school shopping drives retail revenue up 11 percent

September 5, 2012

U.S. consumers took advantage of back to school shopping this summer, according to findings from IBM. Over the months of July and August sales grew by 1…

7 easy ways to get more visitors to your retail website

by Bob Phibbs — CEO, The Retail Doctor

Any retail consultant knows that more traffic to your brick and mortar retail store means more sales.

Groupon exec pushing growth

August 24, 2012

Groupon's recently named VP of operations, Kal Raman, is driving an overhaul of the daily deal website's sales and payment processes in hopes of convincing…

RCE Podcast episode 8: This week's big changes at Best Buy, Groupon

Two big retail names announced big changes this week: Best Buy installed its new CEO, and Groupon shook up its leadership with a new emphasis on its…

Redefining what "good" is, when the goal line keeps moving

by Chris Petersen — Owner, IMS

Bricks and mortar retailers have to be shaking their heads. Just when they think that they've stemmed the tide on one challenge, the standard moves higher.

Revel brings iPad POS to supermarkets

August 22, 2012

Revel Systems, a provider of iPad point-of-sale (POS) solutions, has released a new version of its POS system designed specifically for supermarkets and…

RCE Podcast episode 7: What is Merchant Customer Exchange, and why should you care?

The big news this week was the announcement of Merchant Customer Exchange, a mobile payments initiative launched by some big-name retailers including Walmart…

UK retailer launches 'experimental' store

August 14, 2012

A UK-based general merchandise retailer, Wilkinson, is opening a new store and format called Wilko in Crawley, West Sussex, according to diyweek.net.

His master's voice is in a tablet

by Bryan Pearson — President, LoyaltyOne

I regularly get questions from smaller businesses on how to "take the leap" to customer commitment when they don't even have the scale and budget to invest in…

3 retailers who are getting mobile right

Execs from Redbox, Coldwell Banker and Guaranteed Rates share their companies' mobile strategies.

Retailers trucking into the fashion world

August 2, 2012

Remember when food trucks were the cool "new" thing? Now, the trend is all about fashion. A few retailers in New York, Boston, L.A. and Portland have taken…

Maximizing Retail Sales by Moving Toward an Omni-Channel Strategy

Now, more than ever, retailers need to make the in-store experience as easy and engaging as shopping from the couch.

Presented by HP Inc.

Canadian housewares retailer switches e-commerce provider

August 1, 2012

The Canadian housewares retailer iQliving is now using OrderDynamics technology to run its online storefront and enhance its multichannel retail strategy…

Companies partner to help e-retailers sync, manage inventory

August 1, 2012

Dydacomp, a provider of business technology platforms for small and mid-sized e-commerce and multichannel merchants, is expanding its partnership with…

RCE Podcast episode 5: Amazon profits plummet, more JC Penney news, and whether 'Made in America' still matters

Amazon made an awful lot of money in the second quarter - but kept only a fraction of it. We run the numbers in this episode, then talk about all of the news…