The top 10 Retail Customer Experience stories of 2010

by James Bickers — Editor, Networld Alliance

Practical information and tactics resonated loud and clear with readers this year.

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Online retail survey: Customer satisfaction has dropped

December 28, 2010

ForeSee Results today released its annual holiday survey showing that while many e-retailers had a holiday to celebrate, customer satisfaction with the top 4…

New Buy.com mobile app features barcode scanning, voice recognition

December 19, 2010

Online retailer Buy.com has launched its new app for Apple iPhone and iPod Touch. Using barcode technology and an advanced voice-recognition platform from…

Survey reveals generational differences in holiday shopping plans

Mobile phones have become an integral part of holiday shopping, in a number of ways.

Visa Mobile app brings location-based services to iPhone

December 14, 2010

Visa Inc. today announced it is making shopping easier and more convenient for budget-conscious consumers by offering the Visa Mobile application for the…

Best Buy settles overcharging lawsuit

December 14, 2010

Best Buy Co. Inc. has settled a Connecticut lawsuit that accused it of advertising lower prices on some items on its website than at in-store kiosks, then…

Crate and Barrel partners with shopkick

December 13, 2010

Crate & Barrel, a multi-channel home furnishings retailer, has joined shopkick as the latest strategic partner to deliver location-based shopping rewards…

Four ways retailers can reach out for last-minute holiday sales

by James Bickers — Editor, Networld Alliance

Location-based marketing, personal touch among the ways stores can squeeze every sale out of the season.

Most standard shipping deadlines for Christmas delivery expiring this week

December 12, 2010

Santa may only need one night to do his job, but online retailers need a little more time to get theirs done. According to Shop.org's eHoliday Survey…

Here's one way to fight the browse in-store, buy online trend

by James Bickers — Editor, Networld Alliance

… just not a very good way. Downright terrible, in fact.Consumerist got a tip on a specialty dancewear and shoe store that is sick and tired of people coming…

Five retail IT trends to watch in 2011

From inventory optimization to mobile marketing, retailers will focus on customer retention in the coming months.

Survey: Smart phones are changing behavior for bargain-hunters

Couponing could become a more important part of the retail experience as smart phones proliferate.

Sears loses $145 to one of its kiosks

December 2, 2010

Retailers who wish to offer a product with a price that is different online from the one in store should consider strategies to handle customers who discover…

A two-way integration of digital signage and mobile

by Christopher Hall — w, t

EnQii and Kombi have partnered on an app to further integrate digital signage and mobile techs.

IDC report lays out the importance of the multichannel experience

November 30, 2010

Hybris, a multichannel commerce software vendor, has announced the findings of research it has commissioned from IDC looking at how retailers can improve their…

Gomez launches Retail User Experience Index

November 29, 2010

Gomez, the web performance division of Compuware Corp., has introduced the Gomez Retail UX (User Experience) Index. The UX Index is a view into the aggregate…

Deploying social media to cultivate customer loyalty

Average spending on social media to achieve loyalty increased by 193 percent over the past year.

More than 106 million Americans to shop on Cyber Monday

November 27, 2010

Looking to get the biggest bang for their buck this holiday season, a record number of Americas will hit retailers’ websites this Cyber Monday to take…

Netshoes launches customized web shopping experience

November 23, 2010

ATG, a provider of cross-channel commerce solutions, announced that Brazilian sports retailer Netshoes has successfully completed the re-platform and re-launch…