Mobile Monday: Alternative Apparel

This is a lifestyle brand that truly understands how brand and social media intertwine.

IBM report: The smarter consumer has arrived

by James Bickers — Editor, Networld Alliance

Growing numbers of people are "instrumented," using two or more technology channels to shop.

Walgreens uses mobile app as customer loyalty strategy

March 6, 2011

According to MobileCommerceDaily.com, a large number of Walgreens customers are using its mobile application to refill prescriptions. The company is reporting…

Herbal Essences launches Microsoft Tag displays

March 3, 2011

Herbal Essences recently launched a new retail campaign using the Microsoft Tag on in-store shelf talkers. The Tag help shoppers determine which collection of…

Canadian consumers embracing mobile retail

March 1, 2011

Canadians are adopting new technologies that improve their shopping experiences faster than consumers in most other countries, according to an annual IBM…

Is augmented reality the future of retail?

February 28, 2011

 Global revenues from augmented reality (AR) applications and services are projected to reach $1.5 billion by 2015, according According to Pocket-lint.com.

Mobile Monday: Champs Sports

The app is built around two primary features, a product selector and a product/store locator.

Five rules of real-time marketing

Use new tools and tech to know your customers, and interact with them appropriately.

Microsoft introduces Microsoft Dynamics AX for Retail R2 at EuroShop 2011

February 27, 2011

Microsoft Corp. launched Microsoft Dynamics AX for Retail R2 in Germany at the global retail industry trade fair, EuroShop 2011.

Harvard Book Store simulates window-shopping online – and does it well

by James Bickers — Editor, Networld Alliance

Two years ago, Amazon tried something called Windowshop, an interactive Web app that aimed to make the online book-browsing experience more like the in-store…

Delvinia Dig report focuses on future of retail

February 24, 2011

The latest "Dig" report from Delvinia, a Canadian digital strategy and customer experience design firm, indicates the growing influence of digitally savvy…

Digby brings In-Store Mobile Module to retailers

February 23, 2011

Digby, provider of mobile commerce for top retail brands, announced today the launch of the Digby In-store Mobile Module, a new feature that enables retailers…

Building a company of respect

by Jeanne Bliss — Founder, CustomerBliss

The Headsets.com experience is defined by the attitude of the customer service rep you reach when you call, and how you feel when you hang up the phone from…

Retailers review the role of stores as multi-channel booms

February 22, 2011

An increasing number of consumers are researching products in bricks-and-mortar retail stores before purchasing online, according to new research by Deloitte…

Survey shows majority of shoppers motivated by brand loyalty

February 21, 2011

CrossView, a provider of cross-channel commerce solutions, recently released a survey showing that more than half of 177 shoppers surveyed are motivated by…

Mobile Monday: Best Buy

Electronics retailer's app copies the in-store experience, is designed from the buyer's perspective.

Webinar: Turning Website Visitors Into Customers By Building Trust Online

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues…

ACSI: Customer satisfaction weakens in biggest slump since 2008

February 14, 2011

Customer satisfaction as measured by the American Customer Satisfaction Index (ACSI) has not improved since the middle of 2009, and now registers its biggest…

Rent redbox movies by phone

February 14, 2011

Movie lovers can now rent redbox DVDs from their mobile phones. The company has developed an Android app, an upgraded, iPhone app and an enhanced web…

Mobile Monday: Bebe app

The Bebe app offers just about everything a customer would want, but can be difficult to navigate.